Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalyn Clayton

Dayton,Ohio

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Business Representative

AES
11.2021 - Current
  • Currently support both of the residential and commercial customers with account maintenance including billing, opening/closing accounts along with backing up our PUCO department.
  • I utilize our policies and procedures to provide excellent customer service while maintaining our standards.
  • I strive to completed tasks in a timely manner while effectively supporting multiple groups as needed.
  • I respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • I met customer call guidelines for service levels, handle time and productivity.
  • I educated customers about billing, payment processing and support policies and procedures.

Membership Desk Associate

Sam's Club
09.2018 - 11.2021
  • I provided a positive customer experience for each customer as I assisted in completing sales by collecting payments, resolving customer issues and assisting with bag purchases when necessary.
  • I helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • I responded to customer calls and emails to answer questions about products and services.
  • I handled complaints with prompt, courteous service to uphold professional reputation.
  • I learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • I learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • I opened customer accounts and provided deposit and withdrawal receipts.
  • I collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • I trained new personnel regarding company operations, policies and services.
  • I monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Clerk Cashier

Tim Hortons
05.2018 - 12.2018
  • I established new computer accounts as well as monitor operations of cleaning machines
  • I would follow protocol for mixing cleaning solutions, abrasive compositions and other compound.
  • I greeted customers entering store and responded promptly to customer needs.
  • I built relationships with customers to encourage repeat business.
  • I operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • I worked flexible schedule and extra shifts to meet business needs.
  • I answered questions about store policies and addressed customer concerns.
  • I worked closely with shift manager to solve problems and handle customer concerns.

Courtesy Clerk

Kroger
10.2017 - 05.2018
  • I provided exemplary customer service by assisting customer with transport to their vehicle, bag groceries, cleaning establishments and retrieving carts.
  • I bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • I helped customers take merchandise out of store and loaded items into vehicles.
  • I returned unwanted items to correct store locations and restocked shelves.
  • I maintained clean and tidy checkout area to optimize service delivery.
  • I addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • I maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • I trained new personnel regarding company operations, policies and services.

Head Cashier

Inside Scoop
05.2015 - 08.2017
  • I had several responsibilities including receiving payments, keeping accurate records of monetary exchanges, authorizations forms, auditing cash drawers, and assisting customers by providing information and resolving customer complaints.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • I helped customers complete purchases, locate items, and join reward programs.
  • I performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • I processed both cash and card purchases and returns.
  • I worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • I received and processed customer payments.
  • I resolved escalated customer disputes with special actions such as discounts.
  • I led cashiers and associates in providing thoughtful customer service.
  • I learned duties for various positions and provided backup at key times.
  • I identified and resolved discrepancies and errors in customer accounts.

Education

Associate of Applied Science - Nutrition Sciences

Sinclair Community College
Dayton, OH
05.2021

High School Diploma -

Fairborn High School
Fairborn, OH
05.2018

Skills

  • Key Skills
  • Conflict Resolution
  • Policy and Procedure Adherence
  • Call Volume and Quality Metrics
  • Customer Service and Assistance
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Leadership
  • Providing Feedback
  • Cultural Awareness
  • Safe Work Practices
  • Understanding of CSS

Timeline

Business Representative

AES
11.2021 - Current

Membership Desk Associate

Sam's Club
09.2018 - 11.2021

Clerk Cashier

Tim Hortons
05.2018 - 12.2018

Courtesy Clerk

Kroger
10.2017 - 05.2018

Head Cashier

Inside Scoop
05.2015 - 08.2017

Associate of Applied Science - Nutrition Sciences

Sinclair Community College

High School Diploma -

Fairborn High School

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Jalyn Clayton