Jalyn Collier BSW,LSW

• Answered phone calls, provided information and connected callers to appropriate personnel.
• Collaborated with multidisciplinary teams to coordinate care plans for patients.
• Provided emotional support to patients and their families during difficult times.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Explained treatment procedures to patients and their families.

• Developed processes that streamlined workflow in order to increase efficiency.

Collaborate with teachers and other administrators to ensure students have mental health support

Providing and educating families on social needs resources and mental health.

Providing copping tools to students to mange life and home stressors.

• Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
• Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
• Educated customers about the proper use of cosmetics, fragrances and other beauty items.
• Resolved customer complaints in a timely manner while adhering to company policies.

• Remained highly organized and detail-oriented while working on several cases simultaneously.
• Provided guidance to community members regarding available resources and services.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Assessed and identified service delivery challenges and opportunities within local area.

• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided exceptional customer service to ensure customer satisfaction.