Jalyn Lloyd
Woodstock
Summary
Dependable and adaptable worker with a proven ability to thrive in fast-paced work environments and handle changing daily needs. Demonstrates meticulous attention to detail and a hardworking approach to meeting business needs and procedures. Actively seeks out opportunities to exceed expectations and make a positive impact on the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant/Phlebotomist
Optimum Health
08.2023 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Oversaw medical assistant prospects during their interviews and trained newly hired medical assistants on office procedures and important tasks.
- Trained on performing CA and FOM duties efficiently
- Accurately input patient information into the ECLIPSE EHR system
- Obtain patient vitals including blood pressure
- Collect quality blood specimens promptly with 0% rejections to date
- Identified the best method for drawing blood, selected gauge needles, prepared veins, and drew blood from patients through venipuncture and manual syringe draw
- Sanitized and organized triage room in compliance with OSHA guidelines
- Follow Good Clinical Practices guidelines and maintain patient confidentiality and dignity at all times
- Reassure and calm anxious patients, including young children awaiting care
- Prepare treatment rooms for patient appointments, including cleaning and sanitizing surfaces and equipment in compliance with health and safety protocols
- Supported office administration and clinical operations, including scheduling appointments, answering phones, coordinating physician schedules, and fielding phone inquiries
- Tracked and ordered medical supplies and equipment for the practice, which included interfacing with third-party vendors on a monthly basis
- Ensured all patient documents were scanned & uploaded to charts, including consents, liens, referrals, & new patient information forms
- Ensured all Neurology, Pain Management, and Plasma referrals were 100% correct with patient information and emailed along with the patient MRI results, ID, and any additional patient information to the correct facilities.
- Ensured the spreadsheet is updated after each referral and emails sent out to Personal Injury and location Doctor
Travel Medical Assistant
Andor Labs
01.2023 - 08.2023
- Cleaned, sanitized and maintained department equipment and work areas according to facility standards
- Verified specimen information, completed data entry and properly matched patient information to specimens
- Received and packed specimens and expedited delivery process for lab processing
- Performed blood draws on patients with challenging veins, earning recognition for exceptional technical skills and patient care
- Processed specimens for drug screens, paternity tests and alcohol levels
- Executed quality control program for phlebotomy procedures to improve accuracy rate and minimize sample rejection
- Used patient-centered approach to phlebotomy, resulting in increased patient comfort and positive overall experience
- Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Performed clerical work utilizing organizational computer hardware and software according to company policies.
Seasonal Technical Support
Conduent
10.2022 - 01.2023
- Escalated advanced customer issues to next-level support or managers to facilitate resolution
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
- Guided users through detailed hardware installations and technical fixes via phone call, email and live chat
- Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems
- Scheduled and executed systemwide software installations and upgrades
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions
- Documented and maintained detailed records of support requests, escalations and actions taken
- Gathered information from multiple sources to make technical decisions or suggestions
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Completed large number of technical support tickets each week, maintaining high first-call resolution rate.
Phlebotomist
Tanner Health System
04.2022 - 10.2022
- Matched specimens to patients to maintain laboratory accuracy and security of medical data
- Contacted appropriate clinical staff for missing information on lab orders
- Accurately label CBUs, Placentas, and other tissues for processing
- Accurately input patients information in the EPIC EHR system
- Calibrated laboratory equipment and verified precision of results
- Followed infection control procedures to maintain personal and co-worker safety
- Kept general and study-specific lab supplies ready for new study implementation
- Completed basic phlebotomy services and EKGs in support of clinical laboratory work
- Received, verified and put away incoming lab shipments
- Followed established checklist to keep tasks on schedule
- Documented detailed findings in computer for analysis and reporting
- Replenished bench supplies to support smooth laboratory operations
- Prepared kits to ship to clients for use in sample collection and return
- Cleaned lab equipment after testing to avoid contamination from one lab run to another
- Properly collected and processed blood specimens from pediatric, adolescent, adult, geriatric, extremely ill, and mental health patients.
Assistant Manager
Five Below
12.2021 - 04.2022
- Trained and mentored team members to promote company policies and service standards
- Performed recovery and sanitizing protocols to maintain store appearance and safety
- Reported suspicious behavior or inventory issues to support loss prevention
- Managed cash drawer drops and prepared daily bank deposits to secure finances
- Remedied cash and payment discrepancies in POS terminal systems by investigating employee and customer complaints
- Delegated tasks to oversee store opening and closing functions
- Generated sales and performance reports to inform senior management of metrics
- Performed facility checks to verify cleanliness and client safety
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues
- Forecasted expected demands and created plans to accomplish objectives within set budgets
- Led training and onboarding programs to assist new hires with meeting targets
- Reduced corporate risk by identifying and reporting compliance issues or violations
- Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Seasonal Customer Service Representative
L Brands
08.2021 - 12.2021
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Navigated multiple systems to identify source of issue
- Documented detailed notes in CRM system to track customer interactions
- Built strong knowledge of product line to assist customers in selecting products
- Communicated with multiple clients simultaneously over phone, email and chat platforms
- Relayed new and relevant information to customers and followed up on promises
- Presented existing and prospective customers with valuable information to aid decision-making
- Recommended packing and shipping methods for return of merchandise or parts
- Determined charges for services requested, collected deposits, or payments, and arranged for billing
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Upsold and cross-sold add-on purchases to increase sales
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues
- Processed orders and coordinated delivery schedules to meet customer needs
- Met and exceeded daily service quality and performance goals.
COVID-19 Screener
Piedmont Newnan Hospital
10.2020 - 08.2021
- Managed proper sanitization of screening stations and other work areas, adhering closely to established procedures and standards
- Adhered to established protocols and reporting requirements in recording positive and negative cases
- Utilized tympanic and oral thermometers to take and interpret patient temperatures according to manufacturer's instructions
- Administered medical questionnaires to all visitors and personnel entering and departing job sites
- Monitored thermal camera systems to detect individuals showing signs of fever
- Enforced rules pertaining to mask-wearing in designated areas of job site
- Advised individuals of potential responses to positive test results, including quarantine requirements
- Provided masks, hand sanitizer and other PPE to individuals entering monitored facilities
- Disinfected surfaces and equipment regularly to protect patients and staff from infection
- Offered patients above-and-beyond support to improve comfort levels and compliance with procedures
- Cleaned and calibrated equipment, devices and instruments for reliable results in examinations
- Assisted with any emergencies that underwent in the ER within my scope of practice.
E-Commerce
Kroger
01.2020 - 10.2020
- Managed proper sanitization of screening stations and other work areas, adhering closely to established procedures and standards
- Adhered to established protocols and reporting requirements in recording positive and negative cases
- Utilized tympanic and oral thermometers to take and interpret patient temperatures according to manufacturer's instructions
- Administered medical questionnaires to all visitors and personnel entering and departing job sites
- Monitored thermal camera systems to detect individuals showing signs of fever
- Enforced rules pertaining to mask-wearing in designated areas of job site
- Advised individuals of potential responses to positive test results, including quarantine requirements
- Provided masks, hand sanitizer and other PPE to individuals entering monitored facilities
- Disinfected surfaces and equipment regularly to protect patients and staff from infection
- Offered patients above-and-beyond support to improve comfort levels and compliance with procedures
- Cleaned and calibrated equipment, devices and instruments for reliable results in examinations.
Education
undefined
University of West Georgia
12.2022
Diploma -
Sequoyah High School
Canton, GA05.2018
Skills
- Dependable worker
- Equipped for fast-paced work and changing daily needs
- Meets needs with attention to detail and hardworking approach
- Seeks out opportunities to go far beyond basics and positively impact team
- Laboratory Terminology
- Computer Systems
- Public Relations
- Customer Service
- Medical Terminology
- Active Listening
- Communication
- Problem-Solving
- Adhere to HIPAA
- Interpret Lab Results
- EHR/EMR Software
- Data Entry
- Patience
- Organization
- Flexible
- Detail Oriented
Personal Information
Title: Medical Assistant
Certification
- Certified Phlebotomy Technician, 06/01/21
- CPR With Mickey
Phlebotomyexperience
1000+, Multiple ways of drawing, Over a year, 100+ patients with 0 contaminated specimens, Ability to draw on patients with a syringe without complications, Knowledge on injections, how to draw them, and the importance of determining the injection site, 60:1
Languages
Spanish
Limited Working
Japanese
Elementary
Timeline
Lead Medical Assistant/Phlebotomist
Optimum Health
08.2023 - Current
Travel Medical Assistant
Andor Labs
01.2023 - 08.2023
Seasonal Technical Support
Conduent
10.2022 - 01.2023
Phlebotomist
Tanner Health System
04.2022 - 10.2022
Assistant Manager
Five Below
12.2021 - 04.2022
Seasonal Customer Service Representative
L Brands
08.2021 - 12.2021
COVID-19 Screener
Piedmont Newnan Hospital
10.2020 - 08.2021
E-Commerce
Kroger
01.2020 - 10.2020
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University of West Georgia
Diploma -
Sequoyah High School
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