Jalyn Owens
Wichita,KS
Summary
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Solution-oriented professional with 8 years of customer service experience in a variety of environments. Prioritizes efficiency without sacrificing the value of interpersonal relationships with team members and clientele. Proven strengths in communication, conflict prevention and resolution, acuity, organization, and computer proficiency. Hard-working and highly adaptable individual with an accelerated learning curve and desire to cross-apply skills to meet goals, facilitate solutions, and secure growth.
Overview
4
4
years of professional experience
Work History
Restaurant Manager and Event Coordinator
AVI Sea Bar & Chophouse
2022.08 - 2023.11
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Produced and enforced effective methods, operations, and procedures.
- Implemented feedback to affect positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Sought records and information to predict and proactively plan for potential abnormalities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed timekeeping and documentation of new hires and terminations.
- Optimized productivity by training and coaching employees on practices, procedures, and performance strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated and facilitated event planning with clients, ensuring smooth and effective execution.
- Provided appropriate coaching to prevent and resolve conflicts with both staff and guests.
Hospitality Lead
BJ's Restaurant And Brewhouse
2021.01 - 2022.10
- Replicated facility operations to new hires and provided continuous coaching when opportunities to improve knowledge or performance were presented.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated service for high volumes of guests, facilitating effective communication to ensure the maintenance of high standards in a fast-paced environment.
- Maximized team productivity by expertly delegating tasks.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Phlebotomist
American Red Cross
2020.03 - 2020.08
- Provided unique and gainful patient care while fulfilling and maintaining stringent health and safety standards in variable environments.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Spoke with patients to gather information for lab records, reduce anxiety, and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
Education
High School Diploma -
Wichita High School East
Wichita, Kansas05.2018
Skills
- Schedule Coordination
- Contract Preparation
- Written and Oral Communication
- Active, Solution-Oriented Listening
- Computer Proficiency
- Cash Handling
- Staff Management and Training
- Record Keeping
Timeline
Restaurant Manager and Event Coordinator
AVI Sea Bar & Chophouse
2022.08 - 2023.11
Hospitality Lead
BJ's Restaurant And Brewhouse
2021.01 - 2022.10
Phlebotomist
American Red Cross
2020.03 - 2020.08
High School Diploma -
Wichita High School East
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