Jalyn Richmond
South Charleston,WV
Summary
My background includes a multitude of different skills. These skills can vary from working simultaneously under high pressure situations, emotional intelligence, efficiently communicating with customers, and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Fulfillment Associate
Dicks Sporting Goods Distribution Center
Charleston, WV
12.2023 - Current
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Followed procedures at all times for personal and team safety.
- Trained new associates on basic and advanced shipment procedures.
Customer Service Representative
Ibex Global
Beckley, WV
08.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restaurant Server
Embassy Suites
Charleston, WV
07.2021 - 02.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Associates Degree In Pharmacy Technician - Pharmacy
West Virginia Junior College
Morgantown, WV03.2024
Skills
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
- Resolving issues
- Goal-Oriented
- Gathering information
- Client Service
- Interpersonal Skills
- Greeting customers
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Goal Setting
Timeline
Customer Fulfillment Associate
Dicks Sporting Goods Distribution Center
12.2023 - Current
Customer Service Representative
Ibex Global
08.2022 - 10.2024
Restaurant Server
Embassy Suites
07.2021 - 02.2023
Associates Degree In Pharmacy Technician - Pharmacy
West Virginia Junior College