Jalyn Williams
Florissant,MO
Summary
Capable of facilitating positive customer communication and quickly resolving problems. Very flexible with hours and also works well with others in a fast pace environment. Communications Customer service Team building.
Overview
4
4
years of professional experience
Work History
PCA
AW Healthcare
06.2023 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Service Member
AmeriCorps Program
06.2022 - 01.2024
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Created events for the program.
Front Desk Associate
UMKC Health And Wellness Center
02.2023 - 12.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Online Shopper
Walmart
06.2020 - 01.2022
- Excellent attendance record and always on time for work
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, always implementing work standers during work hours
- Used expert knowledge to respond to customer issues and resolve complaints
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
No Degree -
University of Missouri - Kansas City
Kansas City, MO2025
High School Diploma -
Hazelwood Central High School
Florissant, MO06.2021
Skills
- Organizational Skills
- Leadership skills
- Critical thinking and problem solving
- Multi-Line Phone Systems
- Time Management
- Problem-Solving Skills
- Project Management
- Listening Skills
- Customer Service and Assistance
- Light Housekeeping
- First Aid and Safety
- Toileting Assistance
- Behavior Redirection
Affiliations
- NAACP President at UMKC
- Member of sister circle
- AACE Program
- Peer Mentor for Avazando
- Treasurer and secretary for The African American Student Union at UMKC
Timeline
PCA
AW Healthcare
06.2023 - Current
Front Desk Associate
UMKC Health And Wellness Center
02.2023 - 12.2023
Service Member
AmeriCorps Program
06.2022 - 01.2024
Online Shopper
Walmart
06.2020 - 01.2022
No Degree -
University of Missouri - Kansas City
High School Diploma -
Hazelwood Central High School
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