Jalyn Young
Summary
Skilled in reconciliations and possessing exceptional communication abilities, I significantly enhanced operational efficiency at Premier Management. Expert in Microsoft Office and Vantaca, my proactive approach to financial management and client relations consistently improved service delivery and homeowner satisfaction, demonstrating a strong blend of technical proficiency and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Customer Service, Accounts Payable
Premier Management
01.2023 - Current
- My primary focus at Premier Management Group is to support the property management team in maintaining efficient operations and providing excellent service to property owners
- Assisting with homeowner communications and addressing inquiries promptly
- Coordinating maintenance requests and ensuring timely resolutions
- Manage documentation and prepare documents for HOA meetings
- Enter inspections and report the findings from the management team
- Enter in invoices for payment
- Sending off Meeting notices through South Data
- Reconcile accounts, run financials, GL entry and enter budgets
- Answer questions from homeowners in Vantaca
- Enter new Associations/Homeowners in Vantaca
- Remove late fees, If directed to do so
- Enter Bank returns and commit Lock Box checks
- New Homeowner setups/Deed changes
- Send out welcome packets/coupons
- Billing Questions
- Enter fine policies when changed
- Enter insurance policies when they are up for renewal
- Check/Print Queue
- Transfer Association Bank funds to Reserve/Operating accounts
- Set up Team meetings
- Portal Keys
- Set up Board and committees/Roles
- Proficient with Microsoft Word, Excel, Vantaca
Assistant for Sports Management Company
Benner and Associates
11.2022 - 06.2023
- Administrative duties
- Specialized in Association Management
- Light Bookkeeping
- Send letters to prospective clients.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Answered incoming calls and responded to emails, faxes, and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Skills
- Microsoft Word
- Excel
- Vantaca
- Reconciliations
- Collections
- Payment tracking
- Budgets
- Microsoft Office
- Invoice processing
- Bank deposits
- Payment processing
- Financials
- GL Entry
Timeline
Customer Service, Accounts Payable
Premier Management
01.2023 - Current
Assistant for Sports Management Company
Benner and Associates
11.2022 - 06.2023
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