Jalynn Cole
Mobile,AL
Summary
I am a hard worker that is dedicated to anything I do. I am not just in it for the money but for the experience as well. I am a fast learner who takes in everything taught and I use it all to the best of my ability to perform the job above expectations.
Overview
9
9
years of professional experience
Work History
Shift Leader
Burger King
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Personal Shopper
Walmart
01.2021 - 12.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Team Lead Trainer
Burger King
06.2015 - 01.2021
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Streamlined onboarding process for new team members, reducing time-to-productivity ratio.
- Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
- Ensured clear understanding of organizational objectives and expectations from trainees through conducting orientation programs.
- Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
- Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
- Taught new team members correct procedures for all areas of operations.
Education
Associate Of Applied Science - General Studies
Coastal Alabama Community College
Bay Minette, AL05.2024
Skills
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Team Collaboration and Leadership
- Team Supervision
- Staff education and training
- Goal Setting and Tracking
- Inventory Counts
- Assigning Work
- Complaint resolution
- Sales and Upselling
- Shift Paperwork Completion
- Daily workflows
- Client Support
- Quality control assurance
- Diplomatic and Fair
- Employee Attendance Monitoring
Timeline
Shift Leader
Burger King
12.2023 - Current
Personal Shopper
Walmart
01.2021 - 12.2023
Team Lead Trainer
Burger King
06.2015 - 01.2021
Associate Of Applied Science - General Studies
Coastal Alabama Community College