Jalynn Howard
Server/ Food Runner
Rancho Cucamonga,CA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Top Golf through effective teamwork, food safety knowledge, and a strong work ethic. Excelled in roles requiring food delivery precision and collaborative problem-solving, achieving notable improvements in service efficiency. Skilled in safe food handling and fostering positive guest experiences, demonstrating a commitment to restaurant excellence and operational improvement. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Food Runner
TopGolf
01.2023 - Current
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provide answers to questions when asked.
- Connecting dots to situations that might not be familiar to me in order to please customers.
Cashier, Drive Through Operator
Wendy's
07.2022 - 01.2023
- Maintained safe working environments by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Preforming at a reasonable speed, in order to hand out orders in a fast enough time frame.
- Keeping my energy and hospitality at, at least a 75% to please the customers.
Hostess
ChopHouse 363
11.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Opened and closed seating sections according to volume of guests.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA 08.2021 - 05.2024
Skills
Kitchen Communication
Memory retention
Food safety knowledge
Flexible Schedule
Timeline
Food Runner
TopGolf
01.2023 - Current
Cashier, Drive Through Operator
Wendy's
07.2022 - 01.2023
Hostess
ChopHouse 363
11.2021 - 12.2021
High School Diploma -
Los Osos High School
08.2021 - 05.2024