JaLynn McDowell
Summary
Dedicated and personable Medical Front Desk Receptionist with 2 years of experience in efficiently managing administrative tasks and delivering exceptional patient care in busy healthcare settings. Proficient in handling a wide range of front desk duties, including appointment scheduling, patient check-in/out, insurance verification, and medical records management. Skilled in providing friendly and empathetic customer service to patients, visitors, and healthcare professionals alike. Possess a deep understanding of medical terminology, HIPAA regulations, and medical billing procedures. Proven ability to prioritize tasks, maintain a calm demeanor under pressure, and work collaboratively with multidisciplinary teams to ensure smooth clinic operations. Seeking to leverage my strong organizational and communication skills to contribute to the success of a reputable medical facility.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sunland Logistics Solutions
McDonough, GA
12.2021 - Current
- Responsible for all Outbound Systematic transactions related to outbound and transfer of materials related to the Scotts account.
- Works with Customer Service to help resolve all systematic outbound issues and support any shipping inventory discrepancies.
- Support inventory control and quality assurance for customer products.
- Establish rapport with customers and interact to ensure open communication for problem resolution.
- Provide timely feedback to customers regarding service failures or any other concerns.
- Exercise discretion in inventory situations to ensure materials are processed timely and accurately.
- Make decisions and supports the Operations on what priorities are and flow of work to be accomplished.
- Manages and updates the retail link for Wal-Mart, Lowes and Home Depot.
- Schedules pick up appointments in SAP.
- Plans and schedules trucks for pick-up.
- Communicates with Wal-Mart, Lowes and Home Depot carriers by phone and email.
- Codes missed pickups and carrier issues in SAP.
- Prints out pick tickets.
- Communicates with the shipping team leader via radio.
- Checks truck drivers in and out.
- PGI all loads in SAP once the truck drivers have signed for their pickups.
- Maintains appropriate documentation to ensure the inbound shift is set up for success
- Other duties as assigned and per the Scotts SOP's.
Front Desk Receptionist
Grady Memorial Hospital
Atlanta, GA
11.2020 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA08.2025
High School Diploma -
Arabia Mountain High School
Lithonia, GA05.2020
Associate of Science - Nursing
Georgia Piedmont Technical College
Clarkston, GA05.2020
Skills
Computer proficient in Microsoft Word, Excel Outlook,
- Decision-making abilities
- Verbal and written communication
- Skillful customer service experience
- Medical Terminology Knowledge
- Telephone etiquette
- Records maintenance
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records
- Organization and Time Management
- Dependable and Responsible
- Professional telephone demeanor
- Medical terminology knowledge
- Strategic sales knowledge
- Administrative support
- Recordkeeping strengths
- Money handling abilities
- Retail materials management
- Training development aptitude
- Account management
- Staff education and training
- Shipping procedures understanding
- Warehousing functions
- Receiving support
- POS systems expert
- Order fulfillment
- Route dispatch
- Key holder experience
- Technical Support
- Stock management
- Retail store support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Customer Service Representative
Sunland Logistics Solutions
12.2021 - Current
Front Desk Receptionist
Grady Memorial Hospital
11.2020 - 12.2021
Bachelor of Science - Nursing
Kennesaw State University
High School Diploma -
Arabia Mountain High School
Associate of Science - Nursing
Georgia Piedmont Technical College
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