Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jalynn Nelson

Columbia,SC

Summary

I am a proactive and caring employee with 7 years of experience combined with communication strengths and good observation. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience

Work History

Tutor/mentor

Jay's Helping Hand's
01.2014 - Current
  • I provide help with specific subjects or skills, including explaining concepts, solving problems, and helping with homework or test preparation
  • I Evaluate the student's progress and provide constructive feedback to guide improvement, by assisting with developing effective study habits, organizational skills, and time management
  • While maintaining consistent communication with the student and possibly their parents or guardians to discuss progress and areas needing improvement
  • As a mentor I serve as a positive role model through behavior, work ethic, and attitude
  • I provide constructive feedback and help the mentee reflect on their experiences and growth

Business Office Associate

Lexington Medical Center
06.2023 - 12.2023
  • As a business office associate I managed schedules, organized meetings, and handled correspondence
  • By overseeing office supplies, equipment, and ensuring the smooth operation of office functions
  • While also generating reports and summaries as needed for management
  • Also maintaining and updating records, databases, and spreadsheets

Banking Specialist I

First Citizens Bank
10.2022 - 04.2023
  • I assisted customers with account-related inquiries, transactions, and resolving issues by accurately entering data into the bank's systems and maintaining records
  • I handled account openings, closings, and maintenance
  • This included processing loan applications and managing customer accounts

Retention Specialist

Teleperformance/ AT&T
12.2021 - 10.2022
  • I reviewed customer behavior, feedback, and engagement metrics to identify trends and areas for improvement
  • By communicating with customers through various channels to address concerns, provide support, and gather feedback
  • I tracked customer satisfaction levels and responded to issues or complaints promptly to ensure a positive experience

Dispute Analyst

Sitel/ADP
04.2018 - 09.2021
  • As a dispute analyst I examined the details of disputes or complaints to understand the root cause and gather relevant information
  • I maintained detailed records of the dispute process, including evidence, communications, and outcomes
  • I acted as a liaison between parties involved in the dispute, including customers and merchants

Command Center Operator

Allied Universal Security Services, Systems and Solutions
06.2017 - 09.2018
  • As a command center operator I oversaw various systems and technologies to ensure they are functioning correctly and to detect any issues
  • While responding to and managing emergencies or incidents, coordinating with relevant teams and ensuring timely resolution
  • I analyzed real-time data to make informed decisions and provide accurate updates to upper management to ensure smooth operation by coordinating resources, managing schedules, and handling logistical aspects
  • I have also provided training and support to new operators or team members as needed

Education

High School -

Westwood High School
Blythewood, SC
06.2017

Skills

  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • Retail Sales
  • Call Center
  • Database
  • Training
  • CPR
  • Team Building
  • EPIC
  • Cadence
  • Billing and Coding
  • Insurance Authorizations
  • Customer Service Skills
  • Public Speaking
  • Teaching
  • Problem solving
  • Organizational Skills
  • Filing and typing
  • Communications
  • Customer Service
  • Teaching strategies
  • Scientific Literacy
  • Student Engagement
  • Organization

Volunteer Experience

  • Volunteer, AVID, 08/01/13, 07/01/17
  • Volunteer, Special Olympics
  • Volunteer, Relay For Life
  • Volunteer, South Carolina Resources & Child Care USC Training
  • Volunteer, Feeding Homeless in Finlay Park
  • Summer Camp Counselor, M.D.O.M, 01/01/10, 12/31/23
  • Volunteer, Jackson Creek Elementary, 01/01/21, 12/31/24
  • Volunteer Stylist, Eau Claire High School Pageant, 01/01/22, Present

Timeline

Business Office Associate

Lexington Medical Center
06.2023 - 12.2023

Banking Specialist I

First Citizens Bank
10.2022 - 04.2023

Retention Specialist

Teleperformance/ AT&T
12.2021 - 10.2022

Dispute Analyst

Sitel/ADP
04.2018 - 09.2021

Command Center Operator

Allied Universal Security Services, Systems and Solutions
06.2017 - 09.2018

Tutor/mentor

Jay's Helping Hand's
01.2014 - Current

High School -

Westwood High School

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Jalynn Nelson