Summary
Overview
Work History
Education
Skills
Training And Education
Certification
Timeline
Generic

Jalynn Pickett

Seattle,WA

Summary

I am committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. within the Nordstrom Alteration team. I have extensive experience in data entry, money handling, and providing quality customer service. Working well in team environments I am able to contribute organizational skills, punctuality, and efficiency. Ability to working within fast-paced settings and am able to quickly memorize product details and fostering strong customer relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Command Center Operator

Securitas Security Services USA
Seattle, WA
12.2019 - 01.2025
  • Managed staffing and daily building operations.
  • Managed loading dock operations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed escalation processes for high priority incidents and ensured timely communication of updates to stakeholders.
  • Created incident tickets for all reported issues, maintained ticket queues, and tracked progress until resolution.
  • Maintained and updated daily event logs and entry authority lists.
  • Monitored video displays and accessed control activities, fire systems and life safety systems.
  • Monitored and responded to system alarms, notifications, and alerts using the command center software.
  • Ensured that all events in the command center were properly documented and recorded.
  • Created records, schedules, reports, and correspondence, and delivered to professionals.
  • Responded to alarms following established policies and protocols.
  • Provided timely and accurate information on incidents or outages to internal customers.
  • Liaised with external vendors when necessary to resolve complex issues quickly.
  • Coordinated communications between different teams during major outages or service disruptions.
  • Used telecommunications systems, two-way radios and intercom system to communicate with teams.
  • Maintained an up-to-date knowledge base of standard operating procedures used in the command center.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Receptionist

Seattle Back Clinic
Seattle , WA
03.2015 - 01.2017
  • Sorted incoming mail and directed to correct personnel each day.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Informed patients of financial responsibilities prior to rendering services.
  • Ensured that all paperwork was completed accurately before submitting it for processing.
  • Generated reports related to patient demographics, appointment schedules, financial summaries, using computer software programs.
  • Entered insurance, demographics and health history into patient database.
  • Ensured that waiting room was clean, well-stocked with magazines and other reading materials, as well as kept up-to-date on current events.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Greeted patients in a friendly and professional manner.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Processed patient payments and scanned identification and insurance cards.

Education

Bachelor of Arts - Urban Planning; Geographic Information Systems

University of Washington
Seattle, WA
03-2026

Associate of Arts -

Greenriver College
Auburn, WA
06-2017

Skills

  • Excelled organizational skills
  • Work well in fast-paced environments
  • Well-adapted in Microsoft Office and Teams
  • Detail-oriented
  • Incident response
  • Computer literacy
  • Interpersonal skills
  • Task prioritization
  • Teamwork and collaboration
  • Effective communication
  • Organizational skills
  • Situational awareness
  • Reliability
  • Adaptability and flexibility
  • Access control
  • Network monitoring
  • System administration
  • Excellent communication
  • Time management

Training And Education

  • University of Washington, Urban Planning Major, 06/01/26, 3.4, Dean's List, Fall 2018, Spring 2019, Winter 2020
  • Greenriver College, Associated Arts Degree, 06/01/17

Certification

  • Microsoft Office 365

Timeline

Security Command Center Operator

Securitas Security Services USA
12.2019 - 01.2025

Receptionist

Seattle Back Clinic
03.2015 - 01.2017

Bachelor of Arts - Urban Planning; Geographic Information Systems

University of Washington

Associate of Arts -

Greenriver College
Jalynn Pickett