I am committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. within the Nordstrom Alteration team. I have extensive experience in data entry, money handling, and providing quality customer service. Working well in team environments I am able to contribute organizational skills, punctuality, and efficiency. Ability to working within fast-paced settings and am able to quickly memorize product details and fostering strong customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Command Center Operator
Securitas Security Services USA
Seattle, WA
12.2019 - 01.2025
Managed staffing and daily building operations.
Managed loading dock operations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed escalation processes for high priority incidents and ensured timely communication of updates to stakeholders.
Created incident tickets for all reported issues, maintained ticket queues, and tracked progress until resolution.
Maintained and updated daily event logs and entry authority lists.
Monitored video displays and accessed control activities, fire systems and life safety systems.
Monitored and responded to system alarms, notifications, and alerts using the command center software.
Ensured that all events in the command center were properly documented and recorded.
Created records, schedules, reports, and correspondence, and delivered to professionals.
Responded to alarms following established policies and protocols.
Provided timely and accurate information on incidents or outages to internal customers.
Liaised with external vendors when necessary to resolve complex issues quickly.
Coordinated communications between different teams during major outages or service disruptions.
Used telecommunications systems, two-way radios and intercom system to communicate with teams.
Maintained an up-to-date knowledge base of standard operating procedures used in the command center.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted testing of software and systems to ensure quality and reliability.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist
Seattle Back Clinic
Seattle , WA
03.2015 - 01.2017
Sorted incoming mail and directed to correct personnel each day.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to various departments, assisting with document preparation and data entry.
Informed patients of financial responsibilities prior to rendering services.
Ensured that all paperwork was completed accurately before submitting it for processing.
Generated reports related to patient demographics, appointment schedules, financial summaries, using computer software programs.
Entered insurance, demographics and health history into patient database.
Ensured that waiting room was clean, well-stocked with magazines and other reading materials, as well as kept up-to-date on current events.
Communicated with patients with compassion while keeping medical information private.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Greeted patients in a friendly and professional manner.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Processed patient payments and scanned identification and insurance cards.
Education
Bachelor of Arts - Urban Planning; Geographic Information Systems
University of Washington
Seattle, WA
03-2026
Associate of Arts -
Greenriver College
Auburn, WA
06-2017
Skills
Excelled organizational skills
Work well in fast-paced environments
Well-adapted in Microsoft Office and Teams
Detail-oriented
Incident response
Computer literacy
Interpersonal skills
Task prioritization
Teamwork and collaboration
Effective communication
Organizational skills
Situational awareness
Reliability
Adaptability and flexibility
Access control
Network monitoring
System administration
Excellent communication
Time management
Training And Education
University of Washington, Urban Planning Major, 06/01/26, 3.4, Dean's List, Fall 2018, Spring 2019, Winter 2020
Greenriver College, Associated Arts Degree, 06/01/17
Certification
Microsoft Office 365
Timeline
Security Command Center Operator
Securitas Security Services USA
12.2019 - 01.2025
Receptionist
Seattle Back Clinic
03.2015 - 01.2017
Bachelor of Arts - Urban Planning; Geographic Information Systems