Jalynn Rashid
Grand Rapids,MI
Summary
Hardworking and passionate job seeker. Pursuing entry-level IT position that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Fax Team Representative & Team Lead
AIRWAY OXYGEN
04.2021 - Current
- Utilize a faxing suite to recover inbound faxes and send outbound faxes
- Utilize Microsoft programs such as excel to update data and systems
- Create medical accounts and maintain records for new and existing patients in the database
- Make outbound calls to medical referrals and receive inbound calls from medical referrals
- Recognize and utilize medical terminology, prescriptions and diagnosis codes
- Assist customers in receiving durable medical equipment and processing orders
- Follow and understand the guidelines of various insurance policies
- Schedule appointments
Retail Sales Associate
CRACKER BARREL
11.2019 - 07.2020
- Use a point-of-sales system to guide guests through a speedy checkout process, while utilizing exemplary customer service skills
- Recover and replenish merchandise to planograms on the retail sales floor
- Organize and unload items from shipment trucks
- Use customer service and communication skills to answer experienced questions and guide purchase decisions of customers
Dietary Aid
VISTA SPRINGS ASSISTED LIVING
05.2019 - 08.2019
- Assist cook with meal prep and dining room preparation
- Clean and organize dishes according to regulations and guidelines
- Utilize information about residents dietary needs and preferences to curate nutrient-based meal plans
- Assist with dining room cleanup after meals
Crew Member
CRAIG’S CRUISERS
02.2018 - 03.2019
- Monitor facilities to ensure safe use of equipment by guests
- Utilize product knowledge to help assist guests on purchase decisions
- Maintain a clean, sanitary facility while maintaining proper guidelines
Education
Diploma -
WYOMING HIGH SCHOOL
Wyoming, Michigan01.2019
A.A. Associate of Arts - Business Gen-eds
GRAND RAPIDS COMMUNITY COLLEGE
Grand Rapids, Michigan01.2020
Bachelor's Program - Computer Science
COLORADO STATE UNIVERSITY GLOBAL
Skills
- HTML Knowledge
- Microsoft 365 Proficiency (Office, Word, Excel, Access, etc),
- Brightree Experience
- Faxing Systems Experience
- Python and Programming Skills
- Data Entry
- Customer service
Certification
CPR Certified
ADDITIONAL
Languages: Fluent and Proficient in English
Timeline
Customer Service Representative, Fax Team Representative & Team Lead
AIRWAY OXYGEN
04.2021 - Current
Retail Sales Associate
CRACKER BARREL
11.2019 - 07.2020
Dietary Aid
VISTA SPRINGS ASSISTED LIVING
05.2019 - 08.2019
Crew Member
CRAIG’S CRUISERS
02.2018 - 03.2019
A.A. Associate of Arts - Business Gen-eds
GRAND RAPIDS COMMUNITY COLLEGE
Diploma -
WYOMING HIGH SCHOOL
Bachelor's Program - Computer Science
COLORADO STATE UNIVERSITY GLOBAL
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