Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalysa Aponte

Stratford,NJ

Summary

I am currently a Lead Patient Service Representative with 3 years of experience in healthcare. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel in a new job opportunity.

Overview

7
7
years of professional experience

Work History

Lead Patient Service Representative

Cooper University Hospital
Voorhees , NJ
10.2019 - Current
  • Using AIDET to provide great customer service to patients to be sure they have a good experience when first coming in.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. As well as closing cash drawer at the end of shift
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Housekeeper

Lutheran Crossings
Moorestown, NJ
03.2017 - 10.2019
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Paraprofessional

Source4Teachers
Cherry Hill, NJ
03.2016 - 03.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Reported on student progress, behavior and social skills to parents.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Education

High School Diploma -

Leap Academy University Charter High School
Camden, NJ
06.2015

Skills

  • Resolving Problems
  • Documenting and Recording Information
  • Registration and Scheduling
  • Calm and Effective Under Pressure
  • Patient Greeting
  • Database Search and Data Entry Skills
  • Patient Engagement
  • Insurance Verification
  • Payment Calculation
  • Bilingual Spanish and English
  • Self-Motivated
  • Flexible & Adaptable
  • Responsible/ Reliable
  • Team Player
  • Natural Leadership
  • Work Planning and Prioritization

Timeline

Lead Patient Service Representative

Cooper University Hospital
10.2019 - Current

Housekeeper

Lutheran Crossings
03.2017 - 10.2019

Paraprofessional

Source4Teachers
03.2016 - 03.2017

High School Diploma -

Leap Academy University Charter High School

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Jalysa Aponte