JALYSA CLARK
Columbus,OH
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering effective outcomes in challenging situations. A collaborative team player who adapts seamlessly to evolving needs while maintaining a results-oriented focus through efficient and empathetic service. Recognized for reliability and a proactive approach in aligning customer and organizational objectives, ensuring success at every level.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Yard Traffic Specialist
Carter Logistics
05.2024 - 10.2024
- Deliver exceptional customer service to carrier partners and both internal and external clients, contributing to a 15% increase in satisfaction scores.
- Executed entrance monitoring and authorization for over 200 carriers, vendors, and visitors weekly, ensuring compliance with security protocols.
- Created and maintained over 100 trailer inspection reports, improving compliance for outgoing and incoming company equipment by 15%.
- Reviewed and validated documentation, resulting in a 20% decrease in entry errors and improved approval efficiency.
- Report incoming loads via radio to dispatch personnel to ensure timely and efficient coordination of delivery operations.
Barista
Starbucks
02.2024 - 10.2024
- Consistently provided high-quality customer service in a fast-paced setting, increasing customer satisfaction scores by 10% while efficiently managing cash and POS transactions.
- Resolved customer concerns within 5 minutes while maintaining an organized workspace.
- Developed a welcoming atmosphere that increased customer satisfaction scores by 20% and fostered lasting relationships with over 100 repeat clients.
Front Desk Receptionist
Goldfish Swim School
12.2022 - 01.2024
- Surpassed sales targets by 20% in memberships and promotions through proactive engagement and personalized customer service initiatives.
- Trained and mentored staff to improve team performance, driving revenue growth and enhancing customer satisfaction.
- Streamlined onboarding processes, managed office inventory efficiently, and improved family satisfaction scores through personalized service.
Administrative Assistant
M'LE Consulting
11.2021 - 06.2023
- Coordinated calendars for multiple executives, scheduled over 50 meetings annually, and managed sensitive projects with a 98% success rate.
- Coordinated a cross-functional team of 10 using Zoom, Microsoft Teams, and Asana, improving communication efficiency and task management by 30% over six months.
- Served as a stand-in supervisor, maintaining team productivity and partnering with managers to address challenges.
Waitress/Hostess
Another Broken Egg Cafe
06.2021 - 05.2022
- Delivered outstanding customer service by managing guest seating for over 100 patrons daily, taking orders promptly, and processing transactions with 95% accuracy.
- Maintained a welcoming atmosphere and ensured a positive dining experience for guests.
Customer Care Specialist
The Mane Choice Hair Solution
05.2017 - 04.2020
- Streamlined data entry and shipping processes while resolving billing and order conflicts, improving accuracy by 20%.
- Developed personalized product recommendations that increased customer engagement by 20% through targeted social media campaigns.
- Resolved customer inquiries within an average of 3 minutes, achieving a 95% customer satisfaction rating and fostering long-term client relationships.
Education
High School Diploma -
Marion Franklin High School
Columbus, OH07-2016
Skills
- In-depth product knowledge
- Prioritization and scheduling
- Attentive communication
- Analytical problem solving
- Cross-functional teamwork
- Proficient in organization
- Detail-oriented analysis
- Strategic leadership
- Data retention management
- Timely data input
Certification
Workflow Specialist Certificate • Jalysa Clark • Collaborative Work Management Certification by Asana
Timeline
Yard Traffic Specialist
Carter Logistics
05.2024 - 10.2024
Barista
Starbucks
02.2024 - 10.2024
Front Desk Receptionist
Goldfish Swim School
12.2022 - 01.2024
Administrative Assistant
M'LE Consulting
11.2021 - 06.2023
Waitress/Hostess
Another Broken Egg Cafe
06.2021 - 05.2022
Customer Care Specialist
The Mane Choice Hair Solution
05.2017 - 04.2020
High School Diploma -
Marion Franklin High School