Hi, I’m
Ja'Lysa Garza
customer service rep
San Antonio,TX
Summary
Results-oriented sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and the ability to provide the best care. Committed to delivering exceptional customer service and exceeding goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills to provide superior customer service. Ready to help the team achieve company goals. Detailed-oriented team player with strong organizational skills. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
years of professional experience
1
Certification
Work History
Glowtouch LLC
Customer Service Sales Representative
08.2023 - 08.2024
Job overview
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Implemented feedback mechanisms, gathering valuable insights for service improvement.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Conducted product demonstrations, educating customers and stimulating interest.
- Streamlined returns process, reducing wait times and improving customer experience.
- Boosted sales figures with introduction of innovative upselling techniques.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
Direct shipping llc
Delivery Driver
08.2020 - 08.2023
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated light trucks to deliver loads as far as 25 miles from home location.
Alorica
Customer Service Representative
03.2017 - 08.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Nursing Unlimited
Home Care Provider
05.2015 - 03.2017
Job overview
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Assisted disabled clients to support independence and well-being.
McDonald's
Cashier
01.2013 - 05.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Valero & Mobil Gas Station
Food Prep
12.2009 - 12.2012
Job overview
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Streamlined kitchen processes by implementing efficient food prep techniques, reducing overall wait times for customers.
- Streamlined food prep processes, increasing overall kitchen productivity.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Optimized food prep sequence, significantly reducing customer wait times.
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
- Implemented efficient food prep methods, reducing wait times during the lunch rush.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Liaised with sous chef throughout shift to obtain food prep and kitchen management instructions.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Enhanced kitchen efficiency by streamlining food prep processes.
Education
Strayer UniversitySan Antonio, TX
BBA from Business
01.2027
Rick Hawkins High SchoolSan Antonio, TX
High school or equivalent
06.2009
Skills
- Nursing
- Medication Administration
- Delivery Driver Experience
- Home Care
- Patient Care
- Meal Preparation
- Caregiving
- Vital Signs
- Goal-Oriented
- Call center experience
- Customer Complaint Resolution
- Incoming Call Management
Certification
Security Guard
Additional information - Areas of expertise
- Quality Customer Service
- Prioritizing and Organizational Skills
- Self-Starter & Performance Orientated
- Highly Detail and Deadline Oriented
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service/ Driving
Timeline
Customer Service Sales Representative
Glowtouch LLC
08.2023 - 08.2024
Delivery Driver
Direct shipping llc
08.2020 - 08.2023
Customer Service Representative
Alorica
03.2017 - 08.2020
Home Care Provider
Nursing Unlimited
05.2015 - 03.2017
Cashier
McDonald's
01.2013 - 05.2015
Food Prep
Valero & Mobil Gas Station
12.2009 - 12.2012
Strayer University
BBA from Business
Rick Hawkins High School
High school or equivalent
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