SUMMARY OF TRAINING AND QUALIFICATIONS Objective To obtain a position that utilizes my excellent customer service skills and proficient computer skills.
Overview
10
10
years of professional experience
Work History
Officer
Cary Police Department
07.2022 - 12.2022
Patrols designated sector in assigned car; observes activity and intervenes as necessary; checks the physical security of businesses, homes, cars, etc.; gets out of car and closely inspects buildings; establishes contact with citizens for public relations
Enforces traffic laws; patrols or conducts stationary observation of traffic; utilizes radar to detect speed violations; stops suspicious vehicles for investigation; issues warnings, citations, and arrests for violations; uses standard field sobriety tests to determine impairment
Serves criminal summons, subpoenas, and warrants in assigned jurisdiction; makes arrests and transports suspects to the public safety center for processing
Responds to domestic violence incidences; aid reduce the risk of additional violence; conducts investigation if necessary
Responds to robbery calls; assesses crime scenes and calls for assistance; secures the crime scenes and interviews witnesses; apprehends suspects
Investigates accidents; gathers appropriate information and fills out reports; draws diagrams; charges drivers as necessary; calls wreckers, rescue personnel, utility companies as necessary
Conducts detailed investigation of crimes
Provides service to the public; advises citizens on departmental procedures and options available
Testifies in court on arrests made; presents evidence collected
Completes necessary reports for all actions taken and submits to lieutenant for review.
Wrote detailed narrative reports for use in investigations.
Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Addressed public questions, complaints and requests and provided necessary assistance.
Prepared warrants and searched buildings for criminal activity and illegal substances.
Officer
DC Government
09.2017 - 09.2022
Fulfills court orders issuing and executing warrants
Conducts investigations, apprehends suspects and aids in their prosecution by working with the district attorney's office
Wrote detailed narrative reports for use in investigations.
Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
Coordinated operations with other emergency service groups.
Supervised, directed and evaluated assigned staff members and newly hired officers.
Completed patrols in assigned areas to identify and deter criminal activities.
Testified in court during certain criminal cases.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Secretary
FOP
05.2019 - 01.2022
Record and keep accurate minutes of all membership and Executive Committee meetings, including date of meeting, date minutes were adopted, members present, decisions and votes taken
Oversee the work of, and receive and certify the reports of, the Elections Committee
Resolve workplace issues by being a voice for employees and acting as a bargaining representative during bargaining negotiations.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Negotiating collective bargaining agreements.
Handling grievances and arbitrations.
Conducting labor-management meetings.
Chairing membership and executive board meetings.
Coordinating the work of the standing and special committees.
Student Trainee (Program Support)
General Services Administration, GSA
05.2021 - 09.2021
Assisted with analytical research and evaluation of varied programs
Answers telephone and personal inquiries relative to the activities of the office when the information required can be supplied from own knowledge of office activities or can be located in office files or records
Maintains office files according to established functional file system involving the classification of material into a large number of subject headings and subheadings
Composes correspondence of a routine and non-technical nature based upon oral instructions, brief notes, or information which is readily available in the files and records of the office
Adapts model letters in answering inquiries where judgment is required in selecting the proper information.
Worked under supervision of management and helped plan and organize daily work tasks.
Attended training courses to build understanding of processes, techniques, and industry.
Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Performed administrative functions, answering phones and filing paperwork in support of department.
Collaborated with employees from various backgrounds.
Acted with integrity, honesty and knowledge to promote culture of company.
Shadowed senior team members to learn all related jobs and tasks.
Produced letters and memoranda to inform stakeholders of business decisions.
City Carrier Assistant
United States Postal Service
03.2016 - 11.2017
Routes all classes of mail in sequence of delivery along an established route
Withdraws mail from distribution case and prepares it in sequence for efficient delivery independently
Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery
Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
Collects mail from street letter boxes and accepts letters from mailing from customers
Uses portable electronic scanner as instructed
Drive USPS owned vehicles to collect and distribute mail.
Parking Enforcement Officer
Prince George’s County Revenue Authority
12.2016 - 09.2017
Cites violations of the Prince George's County Code to vehicles found to be parked in violation of applicable regulations
Appear in court if citations issued by the PEO are contested.
Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
Maintained accurate and detailed logs of all events during each shift.
Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Data Entry Specialist
T-Rex solutions
09.2016 - 03.2017
Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Verify accuracy on MediCal claim forms before submitting for billing.
Completed data entry tasks with accuracy and efficiency.
Compiled data and reviewed information for accuracy prior to input.
Corrected data entry errors to prevent duplication or data degradation.
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Collated and organized data entry documents into filing systems for easy access.
Insert customer and account data by inputting text based and numerical information from source documents within time limits
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete documents
Generate reports, store completed work in designated locations and perform backup operations
Keep information confidential
Respond to queries for information and access relevant files
Comply with data integrity and security policies
Joint Operations Specialist
DC National Guard
10.2012 - 09.2014
Evaluates, analyzes and disseminates information of interest to the JOC Manager, Adjutant General or his staff
Records action taken, equipment assigned and other pertinent information in various databases
Obtains and/or exchanges information pertinent to emergency support plans and activities of mutual interest or major concern
Collected, arranged, and input information into database system.
Motivated and trained employees to maximize team productivity.
Assisted various departments with change by communicating new improvement plans and expectations.
Managed internal operational standards and productivity targets.
Tracked company equipment, tools and technology to manage inventory.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Force Protection
Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Answer alarms and investigate disturbances
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
Circulate among visitors, patrons, and employees to preserve order and protect property
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
Force Protection NCOIC
Assists in the supervision of Force Protection Officers on assigned shift
Responsible for the proper execution of assigned duties
Trains new officers
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Maintains a professional departmental, company and community reputation
Maintains regular, consistent attendance record
Knowledgeable of and adhere to all rules and regulations, policies, and orders
Provides overall protection of company assets.
Education
Associate of Arts - Paralegal Studies
Catholic University of America
Washington, DC
05.2024
Medical Billing and Coding Diploma - undefined
Ashworth College
08.2018
Skills
Skills & Abilities
Type 35-40 WPM
Complaints
Microsoft Office experience (Word, Excel, Access)
External Letters
Tax Preparation
Knowledge of basic office responsibilities (faxing, filing, copying, telephone experience)
Interoffice Memorandums
Strong organizational skills
Grievance Process
Proven track record of providing excellent customer service