Jalyssa Brooks
Dallas,Tx
Summary
With over 12 years of experience in sales and marketing, I have honed my skills in both digital and print marketing strategies. Expertise includes project management, account management, and relationship development. Successfully navigated the process of project selection, planning, promotion, and execution. Comprehensive understanding of these areas allows for delivering impactful results and driving business growth.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Seasons
09.2019 - Current
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
- Interacted with family, physicians and other disciplines regarding patient care.
Customer Service Representative
Apex Systems (FEMA)
11.2024 - 04.2025
- Effectively navigated challenging situations, maintaining composure during conflict resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stakes inquiries with precision, safeguarding organizational interests.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed challenging customer queries, reinforcing belief in company's pursuit of excellent service.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Head Cashier
08.2017 - 10.2020
- Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications.
- Provided corporate catering for events including venue design and set-up.
- Managed staff of 100 individuals including hiring and terminations.
Customer Service Representative
NTTA Call Center
04.2000 - 05.2000
- Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
- Supported over 100 events annually, which ranged from less than a dozen participants to thousands of participants with prestigious guests.
Education
High School Diploma -
Lynacre Academy
01.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Customer satisfaction measurement
- Team development
Timeline
Customer Service Representative
Apex Systems (FEMA)
11.2024 - 04.2025
Customer Service Representative
Seasons
09.2019 - Current
Head Cashier
08.2017 - 10.2020
Customer Service Representative
NTTA Call Center
04.2000 - 05.2000
High School Diploma -
Lynacre Academy
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