Medical Front Office Receptionist
Truhealth
07.2025 - Current
- Managed patient scheduling and coordinated appointments for optimal office workflow.
- Assisted patients with check-in procedures, ensuring accurate documentation and data entry.
- Maintained organized front desk operations, enhancing overall patient experience and efficiency.
- Answered multi-line phone system, addressing inquiries and directing calls to appropriate staff members.
- Trained new reception staff on office protocols and software systems for effective onboarding.
- Collaborated with healthcare providers to streamline communication and improve patient care services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.