Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalyssa Holliday

Salyersville,Ky

Summary

Dedicated and experienced professional with a proven track record, I seamlessly navigate dual roles as an Office Supervisor and Targeted Case Manager. In my capacity as an Office Supervisor, I excel in efficiently managing administrative tasks, leading teams, and fostering a positive work environment through streamlined processes. With a focus on team collaboration and performance improvement, I bring strong organizational and communication skills to ensure the success of office operations. Simultaneously, as a Targeted Case Manager, my compassionate and results-driven approach comes to the forefront. I have extensive experience in conducting client assessments, developing care plans, and coordinating essential services. Committed to advocating for clients and facilitating positive outcomes, I leverage strong interpersonal and communication skills to collaborate effectively with clients, healthcare professionals, and community agencies. My comprehensive understanding of social services allows me to contribute to the well-being of clients and ensure they receive the support they need.

Overview

4
4
years of professional experience

Work History

Clinic Supervisor

Frontier Behavioral Health
01.2021 - Current
  • Overseeing day-to-day office operations
  • Managing and coordinating staff schedules
  • Ensuring efficient workflow and task delegation
  • Implementing and enforcing office policies and procedures
  • Serving as a point of contact for internal and external communication
  • Handling administrative tasks, including document management and record-keeping
  • Providing support and guidance to office staff
  • Collaborating with other departments to streamline processes
  • Addressing and resolving operational issues
  • Contributing to a positive office culture and team morale

Lead Targeted Case Manager

Frontier Behavioral Health
06.2020 - Current
  • Conducting client assessments to identify needs and goals
  • Developing individualized care plans in collaboration with clients
  • Coordinating and linking clients to appropriate resources and services
  • Advocating for clients and ensuring they receive necessary support
  • Monitoring and evaluating client progress towards established goals
  • Providing crisis intervention and support as needed
  • Maintaining accurate and confidential client records
  • Collaborating with other healthcare professionals and community agencies
  • Staying informed about relevant social services and resources
  • Conducting regular follow-up to assess ongoing needs and adjustments to care plans

Education

Master of Social Work -

Eastern Kentucky University
Richmond, Ky
12.2023

Bachelor of Science - Public Health -

Eastern Kentucky University
Richmond, Ky
05.2020

High School diploma -

Magoffin County High School
Salyersville, Ky
05.2016

Skills

  • Documentation proficiency
  • Community networking
  • Organization
  • Budget Planning
  • Records Management
  • Patient Advocacy
  • Clinical Leadership
  • Staff Management

Timeline

Clinic Supervisor

Frontier Behavioral Health
01.2021 - Current

Lead Targeted Case Manager

Frontier Behavioral Health
06.2020 - Current

Master of Social Work -

Eastern Kentucky University

Bachelor of Science - Public Health -

Eastern Kentucky University

High School diploma -

Magoffin County High School
Jalyssa Holliday