Jalyssa Molina
Corpus Christi,TX
Summary
Dynamic and efficient professional with experience as a Customer Service Representative at Family Dollar, excelling in high-pressure environments. Proven ability to adapt and learn quickly, while delivering exceptional service. Skilled in cash handling and fostering a welcoming atmosphere, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Telephone Interviewer
ReconMR
04.2023 - 08.2025
- Conducted telephone interviews to gather data for market research projects.j
- Utilized computerized systems to record responses and maintain data accuracy.
- Adapted quickly to various project guidelines and interview techniques.
- Ensured compliance with research protocols during participant interactions.
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
Team Member
Chick-fil-A
12.2024 - 03.2025
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Operated cash register accurately, handling transactions efficiently while minimizing errors.
- Maintained cleanliness and organization of dining area, contributing to positive customer experiences.
- Adapted quickly to changing priorities and demands during busy shifts.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Representative
Family Dollar
10.2025 - Current
- Assisted customers with inquiries, ensuring exceptional service and satisfaction.
- Processed transactions accurately to maintain financial integrity and efficiency.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Implemented process improvements that streamlined checkout operations and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
High School Diploma -
W. B. Ray Highschool
Corpus Christi, TX06.2023
Skills
Ability to adapt to tough situation
Able to work under pressure
Fast learner
Ability to count money
An efficient and hard worker
Timeline
Customer Service Representative
Family Dollar
10.2025 - Current
Team Member
Chick-fil-A
12.2024 - 03.2025
Telephone Interviewer
ReconMR
04.2023 - 08.2025
High School Diploma -
W. B. Ray Highschool