Jalyssa Thai
Elk Grove
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Bruceville Point
Elk Grove
09.2024 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Followed health safety guidelines when preparing and serving food products.
- Presented menus and answered questions regarding items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Filled condiments and napkin containers during slack periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Babysitter
Neighbors House
Elk Grove
04.2022 - Current
- Monitored children's safety and well-being to prevent accidents and falls.
- Maintained safe play environment.
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Establishing trust through consistent communication with both parents and kids.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Observed and monitored children's play activities.
- Engaging in age-appropriate activities like reading stories or playing games.
Education
High School Diploma -
Franklin High School
Elk Grove, CA05-2025
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Child supervision
- Problem-solving
Timeline
Server
Bruceville Point
09.2024 - Current
Babysitter
Neighbors House
04.2022 - Current
High School Diploma -
Franklin High School
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