Jose Alonso Melendez
Summary
Respected and personable professional experienced in conflict resolution, time management, and team collaboration. Eager to deliver strong safety and observation skills to create a secure and inviting environment for staff,clients and guests.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Compulink Healthcare Solutions
10.2011 - Current
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Managed high levels of call flow and responded to 90% technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Education
Associate of Science - Information Technology
ITT Technical Institute - Oxnard, CA
Oxnard, CA07.2011
Skills
- Exceptional Customer Service
- Attention to detail
- Conflict management skills
- Critical Thinking
- Helpdesk Call Support
- Instruction and Training
- User Support
- Complaint Resolution
- Staff Education and Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Support Specialist
Compulink Healthcare Solutions
10.2011 - Current
Associate of Science - Information Technology
ITT Technical Institute - Oxnard, CA
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