Dynamic IT Help Desk Support professional with a proven track record at the University of North Texas at Denton. Known for delivering exceptional customer service and adept problem-solving skills, I effectively diagnose and resolve technical issues while maintaining meticulous documentation. A dependable team player with strong communication abilities and a positive attitude.
Ensured the safety and enjoyment of guests by monitoring water slide operations.- Communicated clearly with guests to provide instructions, creating a safe environment.
- Demonstrated problem-solving skills when addressing guest concerns.
Handled packing and loading tasks, prioritizing the protection of customers' belongings.
Collaborated efficiently in dynamic settings, showcasing teamwork and flexibility.
Provide technical support to students and staff, diagnosing hardware/software issues, and resolving.
Tickets promptly.
- Deliver high-quality customer service by listening attentively, empathizing, and providing clear.
solutions.
- Use diagnostic tools and software to troubleshoot devices, including PCs, laptops, and mobile devices.
devices.
- Maintain accurate documentation of customer issues and resolutions.