Joseph K. Wells Jr.
New Haven,CT
Summary
Motivated self- starter with outstanding customer service skills. Excel at developing credibility and confidence with the public. Proven results developing new capabilities in others as well as myself. Independent and forward thinking approach to operational and procedural systems, creating innovative results that have enabled success in a broad based variety of business situations. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Account Manager
Propark Mobility
New Rochelle, NY
09.2022 - Current
- Monitored business performance and improved customer experiences with staff guidance.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
- Recruited and hired new employees based on company needs and culture.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Listened to customer feedback and responded to maintain or improve processes.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
Supervisor Yale New Haven Hospital
Propark Mobility
New Haven, CT
08.2021 - 09.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Hired team members and trained in collaborative team environment.
- Maintained safe work and collaboration spaces for night employees.
Certified Nursing Assistant
Visiting Angels
Brookfield, CT
01.2017 - 07.2022
- Certified Nursing Asst./ Caregiver.
- Hoyer Lift.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assistant Manager Yale New Haven Hospital
Laz Parking LLC LTD.
New Haven, CT
07.2018 - 08.2021
- Maintained all display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot.
- Directed all operational aspects, including distribution, customer service, human resources, administration in accordance with company objectives, mission and values.
- Collaborated with staff members to plan training seminars and team-building events.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Recruited and hired new employees based on company needs and culture.
- Observed employee performance and provided valuable feedback.
Operation Manager
Piggyback Rides LLC
01.2014 - 01.2017
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Built upon established practice standards to improve operational performance and reduce labor costs.
Diversified Employment Services, Inc, Subway World Headquarters
01.2011 - 01.2015
- Create and update information on each of the non-traditional categories and potential locations.
- Clerical support such as filing, answering phones, mail distribution, entering leads, follow up on leads, information requests, etc.
- Assist with mailings.
- Work on special projects as assigned.
- Facilities Management.
- Provide administrative and clerical support by organizing and distributing mail plus additional tasks as they arise.
- (Knights Of Columbus) Certificate Service Dept.
- Policy changes –verifying beneficiary on life insurance policies.
- Inginum, Life 70, idm software.
- Social Security.
Asst Store Manager
Moes Southwest Grill
01.2012 - 01.2013
- Hiring & training new employees.
- Inventory ,ordering supplies as well as product for restaurant.
- Deposits.
- Key holder- opening an closing stores.
Asst. Store Manager
Kane Enterprises, Burger King
01.2006 - 01.2009
- Inventory,ordering all supplies as well as food for restaurant.
- Hiring an training all new employees.
- Preparing all cash deposits.
- Preparing all schedules in accordance with company standards.
Customer service rep, Department Head
Kohls Department Store
01.2006 - 01.2007
- Assisting with all damaged an return items that are sold.
- Deposits breaking down an assigning all cash drawer to all employees.
- Key holder – opening an closing down the store as well as the Customer Service.
Asst. Store Manager
Burger King Corporation
01.1997 - 01.2005
- Inventory,ordering all supplies as well as food for restaurant.
- Hiring an training all new employees.
- Preparing all cash deposits.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Education
Cousework - Business Administration , Elementary Education
Southern CT State University
2013
High School Diploma -
James HillHouse High School
1999
CourseworkidmInginumCertified Nursing Assistant Training -
Harris School of Business
Skills
- Administrative
- Clerical
- English
- Facilities Management
- Filing
- Hiring
- Insurance
- Inventory
- Life 70
- Nursing
- Staff development
- Training and development
- Time Management
- Orientating and training
- Customer relations
Additional Information
HillHouse
- Awards : , The People To People Student Ambassador, High Honor Student Award
Timeline
Account Manager
Propark Mobility
09.2022 - Current
Supervisor Yale New Haven Hospital
Propark Mobility
08.2021 - 09.2022
Assistant Manager Yale New Haven Hospital
Laz Parking LLC LTD.
07.2018 - 08.2021
Certified Nursing Assistant
Visiting Angels
01.2017 - 07.2022
Operation Manager
Piggyback Rides LLC
01.2014 - 01.2017
Asst Store Manager
Moes Southwest Grill
01.2012 - 01.2013
Diversified Employment Services, Inc, Subway World Headquarters
01.2011 - 01.2015
Asst. Store Manager
Kane Enterprises, Burger King
01.2006 - 01.2009
Customer service rep, Department Head
Kohls Department Store
01.2006 - 01.2007
Asst. Store Manager
Burger King Corporation
01.1997 - 01.2005
Cousework - Business Administration , Elementary Education
Southern CT State University
High School Diploma -
James HillHouse High School
CourseworkidmInginumCertified Nursing Assistant Training -
Harris School of Business