Jamaal Chase
Dundalk,MD
Summary
A dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. The ability to problem solve and be helpful.
Overview
7
7
years of professional experience
Work History
Contractor
MLM Consulting
03.2023 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
- Reduced client complaints by implementing a more effective customer service strategy.
- Hired and oversaw subcontractors to meet project needs.
Customer Service Representative
McDonald's
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Mentor
Douglas Mermorial
07.2017 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Monitored behavior and reported any incidents to appropriate personnel.
- Encouraged exploration of new hobbies and career opportunities to enhance quality of life.
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
Customer Service Manager
Royal Farms
01.2022 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Track Attendent
Race Track On 40
02.2020 - 06.2020
- Applied preventative maintenance techniques to minimize wear-and-tear on tracks while extending their lifespan significantly.
- Completed required documentation for regulatory compliance, promoting adherence to industry standards and guidelines.
- Increased efficiency in repair processes through the use of specialized tools and equipment specific to the industry.
- Supported overall team goals by maintaining a positive attitude and strong work ethic throughout all tasks and responsibilities.
Education
Bachelor of Science - Kinesiology
The Community College of Baltimore County
Essex, MD06.2026
Skills
- Worksite safety
- Safety knowledge
- Safety Compliance
- Schedule Management
- Scheduling and Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Data Entry
- Verbal Communication
sports
Im a multi-sport athlete, who enjoys physical fitness and competition. I play football (primarily) and Baseball, but i do have knowledge of other sports if you wanted to strike a conversation about it i would be willing to talk to you about it.
Timeline
Contractor
MLM Consulting
03.2023 - Current
Customer Service Representative
McDonald's
01.2023 - Current
Customer Service Manager
Royal Farms
01.2022 - 12.2023
Track Attendent
Race Track On 40
02.2020 - 06.2020
Mentor
Douglas Mermorial
07.2017 - Current
Bachelor of Science - Kinesiology
The Community College of Baltimore County