Jamaal Henry
Lithonia,GA
Summary
Reliable and upbeat Individual successfully promotes customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Agent
Nalley Toyota Stonecrest
2023.09 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Worked with Service department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
Customer Service Specialist
Sherwin-Williams
2021.10 - 2023.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information, such as addresses and phone numbers, to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Publix
2018.06 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Business Management
Kennesaw State University
Kennesaw, GA06.2025
High School Diploma -
Lithonia High School
Lithonia, GA05.2021
Skills
- Operational Processes
- Conflict Resolution Techniques
- Effective Customer Communication
- Sales Expertise
- Cash Management
- Computer Software
- Interpersonal Skills
- Excellent Written and Oral Communication
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Service Specialist - Achieved highest Number of Business accounts opened within Six-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- President's Award For Educational Exellence
Certification
- Call Center Agent - Nalley Toyota
Timeline
BDC Agent
Nalley Toyota Stonecrest
2023.09 - Current
Customer Service Specialist
Sherwin-Williams
2021.10 - 2023.08
Cashier
Publix
2018.06 - 2021.08
BBA - Business Management
Kennesaw State University
High School Diploma -
Lithonia High School
- Call Center Agent - Nalley Toyota
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