Jamaal Hicks
Concord,CA
Summary
Seasoned Sales Lead with proven track record in managing high-performing sales teams and successfully driving business growth. Strong ability to develop strategic sales plans, build customer relationships, and leverage communication skills to negotiate deals. Demonstrated impact in previous roles includes enhancing sales operations efficiency, fostering team collaboration, and significantly increasing revenue growth.
Overview
8
8
years of professional experience
Work History
Sales Lead | Operations
Faherty Brand
06.2025 - Current
- Delivered tailored services to maintain customer satisfaction and build client relationships, collaborating with team members to ensure a seamless experience for customers.
- Led a team to exceed sales targets through effective coaching and support.
- Developed and maintained strong relationships with customers to enhance loyalty.
- Analyzed market trends to identify opportunities for product promotion.
Sales Consultant
CarMax
10.2023 - 09.2024
- Deliver an iconic customer experience through personalized service and expert product knowledge.
- Managed vehicle preparation and presentation to enhance customer satisfaction and streamline delivery process.
- Performed data entry and maintained transaction records to ensure accuracy and compliance.
- Facilitated financing options to help customers make informed decisions.
- Experience handling sensitive customer information such as SSN, Pay Stubs, Utility, Drivers License and Registration
Auto Technician
Clayton Valley Auto Service
03.2023 - 06.2023
- Completed minor electrical repairs to restore vehicle functionality and improve performance.
- Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
- Achieved high customer satisfaction by providing dependable and quality service.
- Performed routine maintenance on various vehicle makes and models.
- Maintained a clean and organized work environment for safety compliance.
- Kept detailed records of repairs and services provided to vehicles.
- Installed new tires on customer vehicles following manufacturer's guidelines for size and pressure ratings.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
Crane & Forklift Operator
Tesla
08.2021 - 05.2022
- Operated heavy machinery to efficiently transport and store goods according to shipment requirements.
- Diagnosed and troubleshot equipment issues, minimizing potential operational disruptions.
- Followed strict safety protocols, company policies, and industry regulations.
- Inspected lifts before use to prevent damage to goods.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
Security Officer
Securitas / G4S Solutions
02.2018 - 07.2021
- Patrolled and secured premises, ensuring the safety of personnel and property.
- Enforced regulations and escorted non-compliant individuals to ensure safety and uphold security protocols.
- Documented and reported security incidents to maintain compliance with company policies and enhance situational awareness.
- Conducted regular patrols to detect suspicious activity and enforce regulations.
- Responded promptly to alarms and incidents, coordinating with local authorities.
- Monitored premises to ensure safety and security of staff and visitors.
- Provided excellent customer service while addressing concerns from visitors and staff.
Education
Associate of Arts - Political Science
Diablo Valley College
Pleasant Hill, CA05-2027
Certificate of Achievement - Heating, Ventilation Air Condition and Refrigeration
Diablo Valley College
Pleasant Hill, CA05-2027
Bachelor's - Communications
Cal State East Bay
Hayward, CA02-2026
Associate of Arts - Transfer in Communications studies
Diablo Valley College
Pleasant Hill, CA01-2019
Skills
- Visual merchandising
- Merchandising proficiency
- Lead generation
- Sales closing
- Sales supervision
- Floor operations
- Customer service
- Data entry
- Team collaboration
- Interpersonal skills
- Team building
- Communication strategies
Timeline
Sales Lead | Operations
Faherty Brand
06.2025 - Current
Sales Consultant
CarMax
10.2023 - 09.2024
Auto Technician
Clayton Valley Auto Service
03.2023 - 06.2023
Crane & Forklift Operator
Tesla
08.2021 - 05.2022
Security Officer
Securitas / G4S Solutions
02.2018 - 07.2021
Associate of Arts - Political Science
Diablo Valley College
Certificate of Achievement - Heating, Ventilation Air Condition and Refrigeration
Diablo Valley College
Bachelor's - Communications
Cal State East Bay
Associate of Arts - Transfer in Communications studies
Diablo Valley College