Jamaal Jackson
Indian Trail,NC
Summary
Dedicated customer service professional with over 10 years of experience in sales and support. Proven ability to build strong relationships with clients, including those with disabilities. Passionate about fostering growth and development in young athletes, as demonstrated by experience as a head basketball coach at the elementary school level. Proven reliability and efficiency in delivery driver role. Seeking a challenging position in either customer service or the education system, such as a substitute teacher or athletic director, where I can utilize my interpersonal skills and commitment to making a positive impact.
Overview
21
21
years of professional experience
Work History
Home Health Caregiver
Home HealthCare
03.2021 - Current
- Perform activities of daily living for children with disabilities and light housekeeping for all facility areas
- Assists with bathing, grooming, toileting, detailed care, and nutrition to prevent illnesses and infections
- Participates in a range of exercises to keep children fit, healthy and entertained
- Performs therapeutic exercises to help child manage emotions and those directed by doctors
- Promotes learning and curiosity with cognitive developing activities and providing companionship
- Taught patients essential self-care skills including communicating wants and needs.
- Facilitated ongoing communication between patients, families, and healthcare providers to ensure seamless care coordination.
- Ensured accurate medical administration by maintaining detailed records and following physician-prescribed treatment plans.
Head Basketball Coach
Socrates Elementary School
02.2019 - 03.2024
- Increased player strength, agility, and game skills through successful practices.
- Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.
- Led the team to multiple playoff appearances through effective coaching strategies and strong leadership skills.
- Collaborated with assistant coaches to design and implement practice drills focused on improving individual and team performance.
Driver
DNS
03.2019 - 03.2021
- Demonstrates exceptional reliability and personable service in consistently surpassing quality standards for delivery operations.
- Reliable and responsible driver with excellent customer satisfaction.
- Delivered loaner vehicles to customers on a daily basis.
- Communicate with customers to determine convenient delivery scheduling.
- Demonstrated exceptional internal and external customer service.
- Successfully implemented and utilized technology app for completing drop off verifications.
- Maintained an impeccable driving record.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Project Coordinator II
Select Group/WINDSTREAM
10.2013 - 09.2016
- Managed implementation of circuit-based customer complex orders across multiple locations, overseeing tracking, planning, scheduling, and coordination for new and existing customer orders.
- Successfully handled multiple concurrent customer projects
- Served as primary contact for customers, ensuring smooth project progress and effective communication between internal teams, customers, and vendors during implementation of customer orders.
- Identified, documented, mitigated and tracked project risks and issues to ensure the achievement of project goals.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Customer Service & Sales Senior Representative
VERIZON WIRELESS
10.2003 - 10.2013
- Handled customer inquiries, complaints, billing questions and payment service requests.
- Performed technical troubleshooting on devices to resolve any defects or correct provisioning.
- Calmed escalated customers, repaired trust in brand, utilized resources for problem resolution, analyzed accounts and designed best-option solutions
- Calmed escalated customers, repaired trust in brand, utilized resources for problem resolution, analyzed accounts and designed best-option solutions.
- Resolved an average of 96% inquiries in any given week and consistently exceeded performance benchmarks.
- Was lead subject matter expert and assisted in new employee training.
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Consistently met/exceed revenue goals achieving as much as 122% of sales quota.
- Received 'Top Sales Representative', 'Most Accessories Sold Award' for numerous months between 2004-2010.
Team Lead/Senior Sales Representative
ALLTEL/VZW
08.2003 - 10.2010
- Initiated and closed sales for devices, voice, data, and mobile broadband services for customers
- Sold service renewals and expanded customer base
- Built relationships with key decision makers and matched customers with the right solutions for their needs
- Consistently met/exceed revenue goals achieving as much as 122% of sales quota
- Analyzed customer needs, suggested products and services to new and existing customers
- Motivated sales team to increase employee morale
- Collected, compared, and analyzed data for employee productivity and performance
- Received 'Top Sales Representative', 'Most Accessories Sold Award' for numerous months between 2004-2010.
Education
Microcomputer Applications for Business Certification -
Germanna Community College
Fredericksburg, VA05.2002
Skills
- Excellent Time Management
- Project Management
- Sales
- Dependable
- Team Player
- Customer Service
- Hard-working
- People-Oriented
- Exceptional Oral & Written communication
- Positive Reinforcement
- Customer rapport
- Strategic Planning
Timeline
Home Health Caregiver
Home HealthCare
03.2021 - Current
Driver
DNS
03.2019 - 03.2021
Head Basketball Coach
Socrates Elementary School
02.2019 - 03.2024
Project Coordinator II
Select Group/WINDSTREAM
10.2013 - 09.2016
Customer Service & Sales Senior Representative
VERIZON WIRELESS
10.2003 - 10.2013
Team Lead/Senior Sales Representative
ALLTEL/VZW
08.2003 - 10.2010
Microcomputer Applications for Business Certification -
Germanna Community College
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