Jamaal Pantophlet
Operations Coordinator
Alexandria
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
11
11
years of professional experience
Work History
Executive Administrative Coordinator/Operations Coordinator
Libertas Foundation
Fairfax
01.2021 - Current
- Reviewed financial reports daily and investigated variances with accounting staff to keep accurate records.
- Evaluated upcoming program plans to forecast expected resource needs.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Ensured organization complies with State taxes.
- Acted as point of contact for Board and Management
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited, hired, mentored, and trained staff on business procedures, policies, and duties care methods.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Executive Assistant
FX Collaborative Architects
New York
08.2018 - 04.2020
- To 5 partners, and Managing Partner, which was also President of AIA New York.
- Additionally, I supported two studio directors and Founding Principal Emeritus, who is also President of National Academy in New York, and principal.
- Assisted with research, business development, calendar coordination, travel arrangements, and expense processing, and took lead on raising Operation Studio's function by drafting and Implementing new structure.
Senior Executive Assistant
Carbone Smolan Agency
New York
03.2017 - 08.2018
- Increased meeting efficiency by developing meeting agendas, following up with meeting minutes, and identifying staff training needs.
- Orchestrated logistics for annual shareholders' meetings, including confirming meeting dates, times, and venues with six shareholders; arranging airline, car, and hotel reservations; reviewing room setup, IT needs, and catered meals with sites.
- Worked closely with Engagement and Strategy departments to attract and retain new clients by creating and publishing online reports and articles of the firm's work.
- Assisted in the creation of marketing objectives & advertising strategies that are utilized in promotional efforts.
Executive Assistant
Fine Wine Agency LLC
New York
02.2016 - 02.2017
- Managed implementation of Executive Administrative, business, and personal support to CEO.
- Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation.
- Created materials, including letters, documents, presentational articles, and expense reports.
- Prepared confidential reports and spreadsheets; implemented proofreading and editing of documents.
- Created profit and loss spreadsheets summarizing upcoming and past-due invoices and other expense projections to assist in managing cash flow.
- Liaised between CEO and celebrity clients.
Business Development Consultant
GerRaq.com
New York, Amsterdam
02.2013 - 02.2016
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Developed and implemented business and marketing plans for small and medium-sized businesses; forecasted, planned, coordinated, and executed marketing strategies, including brand management, project management, PR communications, event marketing, and promotions to generate and maintain market presence.
- Managed budget forecasting, goal setting, and performance reporting for all accounts.
- Collaborated with colleagues to exchange selling strategies and marketing information.
- Created strategies to develop and expand existing customer sales, which resulted in 19-25% increase in monthly sales for numerous accounts.
Executive Assistant
Bureau of Telecommunications and Postal, Maarten, Dutch West Indies
01.2008 - 01.2010
- Worked with dignitaries to set up fully functional postal service from inception to completion.
- Worked with project leader to set up proprietary domain and area code for calling into St. Maarten.
- Drafted meeting agendas, supplied advance materials, and executed follow-ups for meetings and team conferences.
- Handled all media and public relations inquiries, composed reports and correspondence from dictation/notes.
- Configured and implemented new dialing code and domain name for country St. Maarten, namely +1721 and .sx, respectively.
Education
Bachelor of Science - International Business & Management
Robert Gordon University
Aberdeen, United Kingdom11.2010
MBA - International Business Management & Innovation
Barcelona Executive Business School
Barcelona, Spain07.2022
Master of Science - International Business Management & Innovation
Catholic University of Ávila
Barcelona, Spain07.2022
Associate of Applied Science - International Business Management
ROC Van Amsterdam
Amsterdam, The Netherlands07.2008
Skills
- Business Development: client and competitive analyses, pitching, account management, collateral
- Business Software: Email, CRM, Google Suite, Microsoft Office Suite, Salesforce, Concur, QuickBooks, Deltek
- Industries: entertainment, hospitality, telecommunication, retail, finance, legal, architecture, construction
- Payroll and budgeting
- Staff Management
Accomplishments
- Supported CFO, CEO, Managing Director, and Leadership Team through personal document management, calendar organization, collateral preparation for meetings, and trained new administrative staff
- Increased sales by 25% by taking on additional accounts and projects
- Implemented new domain name and dialing code for country St
- Maarten
- Configured the Bureau and Telecommunication of St
- Maarten.
Timeline
Executive Administrative Coordinator/Operations Coordinator
Libertas Foundation
01.2021 - Current
Executive Assistant
FX Collaborative Architects
08.2018 - 04.2020
Senior Executive Assistant
Carbone Smolan Agency
03.2017 - 08.2018
Executive Assistant
Fine Wine Agency LLC
02.2016 - 02.2017
Business Development Consultant
GerRaq.com
02.2013 - 02.2016
Executive Assistant
Bureau of Telecommunications and Postal, Maarten, Dutch West Indies
01.2008 - 01.2010
Bachelor of Science - International Business & Management
Robert Gordon University
MBA - International Business Management & Innovation
Barcelona Executive Business School
Master of Science - International Business Management & Innovation
Catholic University of Ávila
Associate of Applied Science - International Business Management
ROC Van Amsterdam
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