Jamaal Washington
San Antonio,Texas
Summary
Knowledgeable management professional bringing strong sales, service and team leadership abilities.
Overview
15
15
years of professional experience
Work History
Department Coordinator
Marshall's
10.2022 - 07.2025
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Service Selling Assistant Manager
Nordstrom Rack
05.2021 - 08.2022
- Recruit, hire, train, develop and motivate my team
- Work with department manager to ensure merchandising/presentation standards are met
- Assist department manager in ensuring accurate inventory management/achieve shrinkage goals and increased revenue by 24%
- Maintain team productivity/quality of service by establishing and maintaining clear benchmarks
- Assist department manager in achieving department volume and productivity goals by developing/executing a business plan
Team Leader
Target
11.2018 - 01.2020
- Managed three departments in specialty areas
- Supervised end-to-end stock management
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Maintained focus during busy times and delegated tasks to employees to keep departments on tract
- Kept sales team aware of daily goals and company standards
- Trained team members in successful strategies to meet targets
- Exceeded sales goals and successfully drove new product lines
- Completed weekly schedule
Operations Supervisor
Franchise Investors, LLC
07.2015 - 09.2018
- Increased Sales Conversion over 72%
- Managed team to increase productivity
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by monitoring daily operations
- Improved operational efficiency and cut cost in less than a year
- Resolved customer issues following company policy
- Increased customer loyalty, promoted repeat customers and improved sales
Operations Manager
Different Regard
11.2012 - 05.2015
- Lead sales and product teams to reach daily goals
- Trained, monitored and mentored new staff
- Proficient at client retention
- Listened to customer needs, provided exceptional service and pleasant shopping experience
- Maintained in-depth product knowledge
- Applied sales expertise to promote and cross sell products
- Completed data entry - Filing/Bookkeeping
- Updated systems software
Department Manager
Education Affiliates
04.2010 - 09.2012
- Oversaw financial planning and records for clients
- Improved department over all operations
- Responsible for leading team to top performers list
- Successfully converted 85% of clients
- Reduced loss of clientele
- Completed Data Entry
Education
Diploma -
Northern Tech
Baltimore, MDPsychology
Essex
Essex, MD08-2002
Skills
- Customer Service
- Staff Management
- Scheduling
- Bookkeeping
- MS WORD
- Retail Sales
- Visual Merchandising
- Time Management
- Cash/Credit Handling
- POS systems
Timeline
Department Coordinator
Marshall's
10.2022 - 07.2025
Service Selling Assistant Manager
Nordstrom Rack
05.2021 - 08.2022
Team Leader
Target
11.2018 - 01.2020
Operations Supervisor
Franchise Investors, LLC
07.2015 - 09.2018
Operations Manager
Different Regard
11.2012 - 05.2015
Department Manager
Education Affiliates
04.2010 - 09.2012
Diploma -
Northern Tech
Psychology
Essex