Jamaal Williams
Milwaukee
Summary
Dynamic customer service professional with extensive experience at Salvation Army ARC, adept at resolving complex inquiries and enhancing client satisfaction. Proven problem-solving skills and effective communication fostered loyalty and repeat business. Skilled in call center operations and maintaining composure under pressure, ensuring exceptional support in high-volume environments.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Salvation Army ARC
12.2024 - Current
- Assisted customers by providing accurate information and resolving inquiries promptly.
- Utilized call center software to document customer interactions and track resolutions.
- Adapted quickly to new procedures and tools for efficient customer support delivery.
- Maintained composure while managing high call volumes during peak periods.
- Demonstrated effective communication skills while handling diverse customer needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Customer Service Representative
Wendy's
12.2018 - 10.2019
- Assisted customers with product inquiries, ensuring accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders efficiently using company-specific software systems.
- Maintained up-to-date knowledge of products and services to enhance customer interactions.
- Adapted quickly to changing priorities while managing multiple tasks simultaneously.
Customer Service Representative
Preferred Staffing
10.2014 - 04.2018
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Riverside University High School
Milwaukee, WISkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
- Answering questions
- Gathering information
- Calm disposition
- Cash handling
Timeline
Call Center Representative
Salvation Army ARC
12.2024 - Current
Customer Service Representative
Wendy's
12.2018 - 10.2019
Customer Service Representative
Preferred Staffing
10.2014 - 04.2018
Riverside University High School
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