JAMAAL WONGUS

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.

• Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
• Streamlined the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
• Contributed to the development of new travel products by providing feedback on customer preferences, trends, and industry developments.
• Conducted informative presentations at industry events to raise awareness about company products while generating new leads for potential clientele growth.
• Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
• Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
• Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
• Average weekly Revenue of $25,000

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• 80-130 Outbound and Inbound Calls Daily

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Stayed knowledgeable on latest [EXTERIOR PRODUCTS] innovations and technological advancements through continuous training.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• 25-30 Set Appointments weekly
• $80,000-$105,000 Sales revenue

• Answered customers' questions regarding different modes of transportation, prices and availability.
• Managed friendly and professional customer interactions.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Created and updated customer accounts with relevant information.
• Used CRM software to maintain detailed contact logs and account records.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Set up new accounts, established customer credit, and set up payment methods.
• Used digital methods and traditional telephone approaches to generate sales leads.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Demonstrated exceptional consultative selling skills throughout the sales cycle, from initial rapport to needs assessment to solution delivery
• • Completed 180 outbound calls daily, with high conversion rate.
• • Conducted business to business telephone sales.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Supervised sales team of [3] people, stepping in to support employees and deliver smooth sales processes for clients.
• Organized promotional events and interacted with community to increase sales volume.
• Held weekly meetings with [Executives] to identify techniques to overcome sales obstacles.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Recruited and hired top-level talent to add value and expertise to sales department
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures

• Recruited individuals with talent, drive and experience, successfully adding unique dimensions to organization.
• Leading a team of 15-20 Reps
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

• Implemented professional sales presentations to creatively communicate product quality and market comparisons.

• Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.

• Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.

• Provided competitive deals for customers looking to purchase Mobile Service Sprint, Verizon and T-Mobile, Home or business phone service, Home or Business internet, Television provider, Merchant service, and Home and Business security