Jamaala Hamilton
Charlottesville,VA
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
21
21
years of professional experience
Work History
Assistant Property Manager/Leasing Consultant
Community Housing Partners
Charlottesville, VA
02.2024 - Current
- My job has many functions
- I am responsible, but not limited to, processing applications, move-ins and outs, handling phone calls, and any other function that can assist my property manager in making decisions that are good for our property and residents
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms
- Ensured compliance with all applicable laws related to fair housing practices
- Collected first month's rent along with security deposit prior to move-in date
- Initiated eviction proceedings when necessary according to state law guidelines
- Experience in Tax Credit, HUD, and Section 8
- Ensured compliance with local laws and regulations related to property management.
Resident Manager
GREYSTAR MANAGEMENT LP Cavalier
04.2022 - 02.2024
- Helping to place current and future tenants through navigating the housing process
- Process payments, as well as assist the property manager with daily tasks
- Prepared financial statements detailing income and expenses related to the property's operations
- Drafted legal documents such as eviction notices in accordance with applicable laws
- Created marketing materials highlighting amenities offered by the property
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support
- Assisted students in navigating the city of Charlottesville, coordinated transit to and from our community through a shuttle bus, as this was a student housing shared facility.
Front Desk Agent
Oakhurst Inn | Charlestowne Hotels
Charlottesville
08.2021 - 04.2023
- Managing front desk, which includes but is not limited to reservations, questions, and inspections of rooms
- Responsible for SOPs and standards of business practices
- Answered phones, responded to inquiries, and took messages
- Scheduled reservations for groups and special events
- Generated daily reports detailing occupancy levels, revenue amounts
- Verified accuracy of room rates and other charges during check-in process
- Provided information about hotel amenities, services, and local attractions
- Collaborated with colleagues to ensure smooth operations of front desk area
- Kept accurate records of guest transactions
- Assisted with luggage handling for incoming guests
- Resolved customer complaints promptly and courteously.
Front Office Agent
Schulte Hospitality Group
Charlottesville
07.2022 - 08.2022
- Managing a busy hotel located on the University Corner, in charge of scheduling reservations and daily functions of the day shifts aspects of a busy, pet-friendly hotel
- Loved the job, but left because my brother passed away
- Monitored security cameras throughout the lobby area
- Kept front desk area clean and organized throughout shift
- Maintained accurate records of all transactions in the property management system
- Followed up with customers after their stay to ensure satisfaction levels remained high
- Familiarized guests with safety features of the hotel
- Balanced daily cash transactions and prepared deposit slips
- Resolved billing discrepancies promptly and accurately
- Greeted guests upon arrival and provided assistance with check-in procedures.
Front Desk Agent
Residence Inn by Marriott
Charlottesville
01.2018 - 06.2022
- Manager of daytime shift handling orders scheduling also taking on leadership roles to help out during covid
- Provided excellent customer service while upholding company policies
- Verified customer credit to establish payment method for accommodations
- Performed bookkeeping activities to balance accounts and conduct nightly audits
- Computed bills, collected payments and made change for guests
- Arranged tours, taxis or restaurant reservations for customers
- Input and confirmed reservations for guests.
Team Member
Skrimp Shack
Charlottesville
05.2019 - 12.2019
- My duties included opening and closing, working both front and back of house
- Shift manager until company sold
- Collaborated with team members to achieve daily goals
- Monitored expiration dates on food items for freshness assurance
- Provided customer service support to ensure satisfaction
- Greeted customers upon entering the store with friendly demeanor.
Taco Bell Shift Manager
Taco Bell l
Charlottesville
01.2014 - 01.2018
- Running shifts, payroll, accounts.payable
- Responsible for scheduling, truck orders, and daily cash drop
- Organized special events such as holiday sales or promotional campaigns
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed
- Inspected work areas regularly for cleanliness and organization standards
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Conducted performance reviews for team members
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Ensured compliance with regulatory requirements and industry standards.
UVA Medical Center
Charlottesville
02.2011 - 06.2014
- Document Imagining Tech
- Handling all phone calls involving medical records and other documents that were used at the appointment
- Organizing files that were used in visits to Dr
- Had to learn rules and regulations to the laws applying to our state
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Conducted regular maintenance on all imaging equipment including cleaning lenses and calibrating components
- Helped participants enjoy activities while ensuring adherence to protocol
- Planned, organized, facilitated and promoted diverse recreational programs
- Developed quality control procedures to ensure accuracy of image data captured.
Office Assistant /Lead Hostess
Darden School of Business Administration
Charlottesville
02.2004 - 02.2011
- Handled all guests that entered the dining hall at The University of Virginia Business School
- Across to QuickBooks and Windows to serve more efficiently
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Maintained an organized filing system of paper documents and electronic files
- Assisted in onboarding new employees by providing orientation materials and training resources
- Assisted in the development and implementation of office policies and procedures
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Relocation
, VA
- Richmond
- Hampton/ Va beach area
Education
High school -
Charlottesville High School
06.2000
Skills
- MS Office
- Billing
- Excel
- Data Entry
- Tax Credit/HUD
- Typing
- Clerical Experience
- Front Desk
- Yardi
- Microsoft Excel
- Microsoft Outlook
- Property management
- Property leasing
- Fair Housing regulations
- Policy Enforcement
- Telephone and email etiquette
- Records Management
- Staff Management
- Cash Management
- Property Management
Timeline
Assistant Property Manager/Leasing Consultant
Community Housing Partners
02.2024 - Current
Front Office Agent
Schulte Hospitality Group
07.2022 - 08.2022
Resident Manager
GREYSTAR MANAGEMENT LP Cavalier
04.2022 - 02.2024
Front Desk Agent
Oakhurst Inn | Charlestowne Hotels
08.2021 - 04.2023
Team Member
Skrimp Shack
05.2019 - 12.2019
Front Desk Agent
Residence Inn by Marriott
01.2018 - 06.2022
Taco Bell Shift Manager
Taco Bell l
01.2014 - 01.2018
UVA Medical Center
02.2011 - 06.2014
Office Assistant /Lead Hostess
Darden School of Business Administration
02.2004 - 02.2011
Relocation
High school -
Charlottesville High School
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