Jamaal Louis Roland
Norwalk,CT
Summary
Experienced in the fields of Customer Service, Moving, Retail, Foodservice, Carpentry and Plumbing. Hard-working and excellent at problem-solving. Reliable and a team player.
Overview
12
12
years of professional experience
Work History
Furniture Mover/Staging Technician
Stage to Show
Stamford, CT
01.2021 - 04.2025
- Loaded and unloaded trucks with staging materials.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Wrapped furniture in protective coverings before loading it onto truck.
- Performed pre-move surveys of customer homes for accurate estimation of services needed.
- Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
- Reported any damages or broken items immediately to supervisor so they could be properly documented or addressed if necessary.
- Provided excellent customer service throughout the entire moving process from start to finish.
- Disassembled large pieces of furniture when required for efficient transportation or storage purposes.
- Worked with a team of movers to efficiently complete moves on time and within budget constraints.
- Set up beds, couches, chairs, tables. in designated rooms as requested by customers.
- Ensured that all safety protocols were followed during every job including proper lifting techniques and wearing safety gear such as gloves and back braces when appropriate.
- Inspected vehicles daily to ensure they were safe for use on the roadways including checking oil levels, tire pressure, lights, brakes.
Line Cook
Burger Boss
Norwalk, CT
06.2019 - 01.2021
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Bakery Associate
Stop & Shop
Norwalk, CT
01.2019 - 06.2019
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Professional Mover
Heavy Lifting Movers
Norwalk, CT
02.2018 - 01.2019
- Packed and loaded items safely into moving trucks for transport.
- Assisted clients with organizing belongings for efficient packing and loading.
- Operated moving equipment, including dollies and hand trucks, effectively.
- Communicated with team members to coordinate moving schedules and logistics.
- Navigated various residential and commercial properties during moves efficiently.
Retail Sales Assistant - Home Improvement
Home Depot
Norwalk, CT - USA
03.2016 - 08.2017
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Collaborated with team to ensure effective inventory management.
- Trained new staff on customer service protocols and store policies.
- Handled customer complaints with professionalism and empathy.
- Provided feedback to management on customer preferences and trends.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Carpenter's Assistant
Brawley Carpentry
Stamford, CT - USA
05.2013 - 01.2016
- Assisted Master carpenter with home improvement projects
- Consistently constructed projects that were square and level.
- Safely used band, circular, jig, reciprocating, chop and compound miter saws.
- Calculated accurate material estimates.
- Ordered materials and made material stock recommendations.
Operated power saws, planers, jointers, routers and pneumatic equipment.
Skills
- Customer Service
- Home Improvement
- Moving Skills
- Communication skills
- Direct Marketing
- Effective communication
- Time management
- Detail-oriented
- Loading techniques
- Team collaboration
Timeline
Furniture Mover/Staging Technician
Stage to Show
01.2021 - 04.2025
Line Cook
Burger Boss
06.2019 - 01.2021
Bakery Associate
Stop & Shop
01.2019 - 06.2019
Professional Mover
Heavy Lifting Movers
02.2018 - 01.2019
Retail Sales Assistant - Home Improvement
Home Depot
03.2016 - 08.2017
Carpenter's Assistant
Brawley Carpentry
05.2013 - 01.2016