Jamaar Hosier
Austell,United States
Summary
Rational IT Professional with 12 years of experience enhancing operations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Detail-oriented team player with strong organizational skills an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Division IT Support Manager
D.R. Horton
08.2011 - Current
- Coached 200+ employees through day-to-day work and complex problems.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
Student Assistant
Department Of Community Services
10.2008 - 08.2011
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
- Created effective maps, charts and other images based on project-specific requirements.
- Managed GIS databases and modified parameters for different needs.
Education
Bachelor of Science - Computer Science
Shaw University
Raleigh, NC05.2011
Skills
- Excellent Communication
- Organization and Time Management
- Data Entry
- Teamwork and Collaboration
- MS Office
- Problem-Solving
- Technical Support and Assistance
- Network Technology
- Business Processes and Procedures
- User Experience
- Software and Hardware Implementation
- Wireless Area Networking
- Active Directory Software
Timeline
Division IT Support Manager
D.R. Horton
08.2011 - Current
Student Assistant
Department Of Community Services
10.2008 - 08.2011
Bachelor of Science - Computer Science
Shaw University
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