Jamaari Dunlap
Raleigh,NC
Summary
Accomplished Service Manager with a proven track record at Chipotle Grill, enhancing customer satisfaction through expert resolution of complaints and staff development. Skilled in conflict resolution and team leadership, I significantly improved service quality and efficiency. Demonstrates exceptional multitasking and critical thinking abilities, driving positive outcomes and workplace safety. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle Grill
12.2021 - 07.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Kitchen Manager
Urban Air
06.2022 - 07.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Shift Supervisor
Wendys Restaurant
05.2020 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05.2020
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Customer Service Management
- Conflict Resolution
- Goal-Oriented
- Workflow Management
- Trustworthy and Honest
- Team Collaboration and Leadership
- Employee Relations
- Quality Assurance
- Workplace Safety
- Crew Leadership
- Office Administration
- Outgoing and Energetic
- Employee Supervision
- Staff Motivation
- Work Planning and Prioritization
Timeline
Kitchen Manager
Urban Air
06.2022 - 07.2023
Service Manager
Chipotle Grill
12.2021 - 07.2024
Shift Supervisor
Wendys Restaurant
05.2020 - 10.2021
High School Diploma -
Southeast Raleigh High School