Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMAD ALI

Dumont,NJ

Summary

Dynamic professional with a proven track record in customer service and security, exemplified during tenure at Premier Staffing. Skilled in emergency response and effective problem-solving, ensuring safety and satisfaction. Demonstrates strong leadership and communication abilities, enhancing team efficiency and client trust. Achieved significant improvements in security protocols and customer service ratings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Food Runner

DEL MAR RACING
08.2020 - Current
  • Greeted customers and provided outstanding customer service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted wait staff with timely food delivery and guest requests.
  • Engaged in suggestive selling and other sales techniques.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted customers with carry-out service.

Unarmed Security Officer

Premier Staffing
06.2023 - 08.2023
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled commercial property and associated parking garage.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Directed guests around building and answered accessibility questions.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Examined doors, windows and gates to verify security.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports of all security breaches and investigations.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Verified accounts payable documentation and generated weekly check runs to pay tax and liabilities before predetermined deadlines.
  • Assisted in creation of new property accounts and determined tax filing and data requirements.
  • Dealt with tenant invoices, balances, and payments for [Number] tenants in [Number] properties.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.

Loader and Unloader

UPS
10.2023 - 01.2024
  • Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Drive-Thru Cashier

Wendy's
06.2022 - 10.2023
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Balanced cash drawer at beginning and close of shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Demonstrated excellent customer service skills to increase customer satisfaction.

Lifeguard

American Red Cross
10.2018 - 02.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Scanned main areas to monitor for any safety risks.
  • Assisted in organizing and implementing recreational activities and programs.
  • Upheld hygiene standards in pool and surrounding area.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Responded to emergency situations in timely, efficient manner.
  • Provided friendly customer service to guests and addressed concerns.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Entered water immediately to pull struggling swimmers to safety.

Education

No Degree - Cyber Security

Southern University And A&M College
Baton Rouge, LA
05-2026

High School Diploma -

HAMILTON CHRISTIAN ACADEMY
Lake Charles, LA
05-2022

Skills

  • Food allergy awareness
  • Table setting
  • Food presentation
  • Strong leadership
  • Foodservice
  • Dining room setup
  • Kitchen support
  • Detainment
  • Self-defense tactics
  • Evidence storage
  • Alarm monitoring
  • Emergency response
  • Property patrol
  • First aid administration
  • Pool cleaning
  • Water monitoring
  • Safety oversight
  • Hazard removal
  • Effective problem-solver
  • Physical fitness
  • First aid
  • CPR certified
  • Pool policies enforcement
  • Team bonding
  • Strong communicator
  • Record keeping
  • Dining room assistance
  • Table service
  • Payment handling
  • Order bagging
  • Stress tolerance
  • Flexible schedule
  • Taking and preparing orders
  • Opening and closing procedures
  • POS systems
  • Order accuracy
  • Problem-solving
  • Multitasking and organization
  • POS systems operation
  • Cash handling
  • Reliable and punctual
  • Excellent communication
  • Upselling strategies
  • Customer service

Certification

TWIC & SAFTEY

Timeline

Loader and Unloader

UPS
10.2023 - 01.2024

Unarmed Security Officer

Premier Staffing
06.2023 - 08.2023

Drive-Thru Cashier

Wendy's
06.2022 - 10.2023

Head Food Runner

DEL MAR RACING
08.2020 - Current

Lifeguard

American Red Cross
10.2018 - 02.2019

TWIC & SAFTEY

No Degree - Cyber Security

Southern University And A&M College

High School Diploma -

HAMILTON CHRISTIAN ACADEMY

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JAMAD ALI