Jamael Jordan
Baltimore,MD
Summary
Driven by a commitment to excellence, I leveraged leadership qualities at Amazon to enhance customer satisfaction and engagement. Skilled in complex problem-solving and relationship building, I significantly improved team productivity and safety standards, demonstrating a results-oriented approach to achieving organizational goals that would help meet the customer's satisfaction.
Overview
17
17
years of professional experience
Work History
Associate
Amazon
08.2017 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
ICQA Technician
Holly Poultry Inc
05.2015 - 08.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Ensured that poultry was always safe and in good quality based on U.S.D.A and H.A.C.C.P standards
Supervisor
California Tortilla
04.2007 - 08.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Diploma - Media And Video Production
Digital Harbor High School
Baltimore, MD06.2008
Skills
- HACCP Certified
- Customer Service
- Time Management
- Attention to Detail
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- New Hire Training
- Issue Resolution
- Order Fulfillment
- Performance Improvement
- Product Inspection
Timeline
Associate
Amazon
08.2017 - Current
ICQA Technician
Holly Poultry Inc
05.2015 - 08.2017
Supervisor
California Tortilla
04.2007 - 08.2013
Diploma - Media And Video Production
Digital Harbor High School