Dedicated candidate eager to leverage my knowledge in project management and program development. Skilled in running service initiatives and developing strategies and procedures to meet both internal and external needs of stakeholders. Collaborative and committed to addressing client needs to improve their quality of life, aiding in navigating troubled waters to arrive at sound solutions.
Hi, I’m
JAMAHAL DAVIS
Project Manager
Concord,CA
Summary
Overview
7
years of professional experience
2
years of post-secondary education
Work History
Lyra HealthBurlingame, CA
Project Manager
06.2022 - Current
Job overview
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
Lyra HealthBurlingame, CA
Client Support Specialist Level II
05.2021 - 06.2022
Job overview
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Used Internal Software & CRM to prepare and submit database statistics, graphs and charts to accurately track and manage client PHI.
- Provided information and referrals to clients and treatment providers.
- Met customer call, chat and email guidelines for service levels, handle time and productivity.
- Interacted with team members across departments to research and resolve customer issues.
Lyra Health Burlingame, CA
Client Support Specialist Level I
03.2019 - 05.2021
Job overview
- I support Lyra clients by conducting needs assessments, answering benefit and technical questions, scheduling with providers, and proactively following up with clients who are in care
- Providing updates to clients once a fix or resolution has been reached by myself &/or my Payment & Eligibility counterparts.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Genentech RocheSouth San Francisco, CA
Pharmaceutical Case Consultant
03.2018 - 03.2019
Job overview
- Delivered outstanding service to clients to maintain and extend access to prescription medication.
- Liaised with customers, management, and health care providers to better understand customer needs and recommend appropriate solutions.
- Supported clients with coverage analysis, documentation, and data modeling.
- Renegotiated outsourcing contracts to save &/or reduce considerable costs of prescription medication.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations for reimbursement.
Genentech RocheSouth San Francisco, CA
Senior Case Manager
01.2017 - 03.2018
Job overview
- With Roche Genentech I would coordinate with my field partners, insurance carriers, distributors, HCPs, patients and site of administration personnel to assure services are compliantly provided in accordance with established guidelines
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Coordinate with both externally and internally personnel to ensure the best possible outcome for the patient seeking assistance with access to medication
- I assist in delivering a seamless model of access and care resources benefiting the patient, their physicians and site of administration personnel
- Provided customer focused reimbursement support to internal field team and patients, pharmacists and physicians, educating, informing and assisting patients and providers with navigate through the reimbursement process for the assigned product
- Provided safety planning, crisis intervention and case management to clients.
Education
Berkeley City CollegeBerkeley, CA
Associate of Science from Digital Communications And Multimedia
06.2014 - 09.2016
University Overview
Skills
Research & Navigation
undefinedTimeline
Project Manager
Lyra Health
06.2022 - Current
Client Support Specialist Level II
Lyra Health
05.2021 - 06.2022
Client Support Specialist Level I
Lyra Health
03.2019 - 05.2021
Pharmaceutical Case Consultant
Genentech Roche
03.2018 - 03.2019
Senior Case Manager
Genentech Roche
01.2017 - 03.2018
Berkeley City College
Associate of Science from Digital Communications And Multimedia
06.2014 - 09.2016
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