LaKizzie Tatum
Marietta,GA
Summary
Detail-oriented administrative professional currently pursuing an Associate’s Degree in Paralegal Studies through an ABA-approved program at Clayton State University. Strong experience in documentation, client communication, financial records, scheduling, and CRM systems. Proven ability to manage confidential information and support fast-paced office environments efficiently.
Overview
10
10
years of professional experience
Work History
Dispatcher /Senior Customer Success Manage(Remote)
Anytime Heating Cooling and Plumbing
Alpharetta, Georgia
02.2022 - Current
- Coordinated high-volume scheduling and calendar management supporting daily operations
- Maintained detailed digital client files and service documentation in ServiceTitan and Microsoft systems
- Processed high-value transactions exceeding $10,000 with accuracy and confidentiality
- Communicated professionally with property management companies, vendors, and clients via phone and Outlook email
- Drafted correspondence and maintained records to support operational compliance
- Trained and supervised staff to improve workflow efficiency
- Resolved escalated client concerns and documented outcomes
Customer Service Representative II (Hybrid)
Supplies on the fly
Kennesaw, Georgia
04.2020 - 12.2022
- Managed customer accounts and documentation using Salesforce CRM
- Resolved inquiries through Zendesk, phone, and email platforms
- Maintained organized digital records and prepared Excel reports
- Improved response timelines and client satisfaction
Accounting Clerk (Hybrid)
Dupree Plumbing Co., Inc.
Marietta, Georgia
01.2020 - 04.2022
- Maintained financial records including accounts payable and receivable
- Processed payments and organized financial documentation
- Improved accuracy and efficiency in recordkeeping and reporting
Customer Service Representative (Remote)
COCC
Marietta, Georgia
05.2019 - 01.2020
- Assisted customers with online banking inquiries
- Maintained secure account documentation in Excel and CRM systems
- Drafted professional email communications
Customer Service Representative
Tower Loan
Rolling Fork, Mississippi
08.2016 - 12.2019
- Processed loan applications, payments, and supporting documentation
- Maintained organized client files and correspondence
- Assisted with financial investigations and reviews
Education
Associate of Science - Paralegal Studies (ABA-Approved Program)
Clayton State University
Morrow, GA 01.2026 - 02.2026
Associate of Science - Associate of Arts in Communications
Mississippi Delta Community College
Moorhead, MSSkills
- Legal & Administrative Support
- Client Intake & Communication
- Case Documentation & File Management
- Scheduling & Calendar Coordination
- Accounts Payable & Receivable
- Legal Recordkeeping & Compliance
- Microsoft Word, Excel, Outlook, Teams
- Salesforce & Zendesk
- CRM & Database Platforms
- Data Entry & File Organization
- Professional Correspondence
- Confidential Information Handling
- Payment Processing & Financial Tracking
Personal Information
COMMUNITY LEADERSHIP & ADMINISTRATIVE EXPERIENCE
Founder & Program Coordinator
Healing Is God’s Plan – Community Organization / Nonprofit
2023 – Present
- Founded and manage a faith-based organization focused on healing, personal development, and outreach
- Coordinate workshops, wellness events, and group programs, managing scheduling and communications
- Maintain participant records and organizational documentation
- Draft professional correspondence, promotional materials, and announcements
- Manage budgets, payments, and financial tracking for events
- Lead volunteers and participants while ensuring organized operations
Timeline
Associate of Science - Paralegal Studies (ABA-Approved Program)
Clayton State University
01.2026 - 02.2026
Dispatcher /Senior Customer Success Manage(Remote)
Anytime Heating Cooling and Plumbing
02.2022 - Current
Customer Service Representative II (Hybrid)
Supplies on the fly
04.2020 - 12.2022
Accounting Clerk (Hybrid)
Dupree Plumbing Co., Inc.
01.2020 - 04.2022
Customer Service Representative (Remote)
COCC
05.2019 - 01.2020
Customer Service Representative
Tower Loan
08.2016 - 12.2019
Associate of Science - Associate of Arts in Communications
Mississippi Delta Community College