Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamaica McLucas

Wilmington,North Carolina

Summary

Dedication is insured when bringing me to your team. I am a very positive person who loves to build through experience and knowledge. As a result in adding me to your phenomenal workplace, I will make sure I accomplish all task at hand while also enthusiastically encouraging pathways to success for the company.

Overview

11
11
years of professional experience

Work History

Line Cook

Il Forno Pizzeria
Wilmington, NC
11.2020 - Current
  • 1Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Grilled meats and seafood to customer specifications.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Developed process that reduced waste and improved supply turnover.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Handled portion control activities according to specified instructions provided by chef.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Transitioned between breakfast and lunch service.
  • Managed relationships and negotiating prices with vendors for ingredients and equipment.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
  • Maintained central standardized recipe and ingredient repository with nutritional and cost information.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Inspected completed dishes for best-in-class plating, aroma and food quality.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

Inventory Specialist

CarMax
Wilmington, NC
07.2018 - 06.2020
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Performed data entry and completed proper paperwork.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Created timetables and production commitments using data from sales forecasts.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Completed physical inventory counts each month.
  • Increased traceability of cargo through documentation and use of remote tracking systems.
  • Coordinated, collected and maintained vendor and organizational records.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Retail Sales Associate

Forever 21
Wilmington, NC
08.2016 - 07.2018
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.

Service Manager

Chipotle Mexican Grill
Wilmington, NC
06.2015 - 01.2018
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Oversaw team of service professionals focused on Traing and developing.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Maintained project quality with a hands-on management style.
  • Negotiated and finalized contracts with new and existing customers.
  • Maximized category turnover through proactive management strategies.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Monitored the market to capitalize on the latest trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Delivered customized and effective solutions to clients that met unique demands.
  • Hired and trained most of the staff.

Sales Associate

Choices Design Copy
Wilmington, NC
06.2014 - 06.2017
  • Accepted and processed returns.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Prepared sales slips and sales contracts.
  • Prepared merchandise for sales floor.
  • Answered questions regarding the store and its merchandise.
  • Trained and served as a peer coach for new sales associates.
  • Verified that all customers received receipts for purchases.
  • Demonstrated use and care of merchandise.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Directed individuals to merchandise locations.
  • Provided repeat customers with exceptional care and attention.
  • Prioritized and accomplished wide range of tasks each shift.
  • Greeted customers and ascertained customers' needs.
  • Stocked shelves and supplies and organized displays.
  • Kept work areas clean and neat at all times.
  • Prepared outgoing shipments.
  • Worked collaboratively in team environment.
  • Organized racks and shelves to maintain the visual appeal of the store.

Education

High School Diploma -

New Hanover High School
Wilmington, NC
2016

Skills

  • High energy
  • Excellent people skills
  • Customer service focus
  • Product Knowledge
  • Knowledge
  • Team player
  • Customer service
  • Multi task
  • Customer Contact
  • Budgeting
  • Food Preparing, Plating and Presentation
  • Food Safety Standards
  • Kitchen Equipment Management

Timeline

Line Cook

Il Forno Pizzeria
11.2020 - Current

Inventory Specialist

CarMax
07.2018 - 06.2020

Retail Sales Associate

Forever 21
08.2016 - 07.2018

Service Manager

Chipotle Mexican Grill
06.2015 - 01.2018

Sales Associate

Choices Design Copy
06.2014 - 06.2017

High School Diploma -

New Hanover High School

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Jamaica McLucas