Jamaica McLucas
Wilmington,North Carolina
Summary
Dedication is insured when bringing me to your team. I am a very positive person who loves to build through experience and knowledge. As a result in adding me to your phenomenal workplace, I will make sure I accomplish all task at hand while also enthusiastically encouraging pathways to success for the company.
Overview
11
11
years of professional experience
Work History
Line Cook
Il Forno Pizzeria
Wilmington , NC
2020.11 - Current
- 1Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Developed process that reduced waste and improved supply turnover.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Handled portion control activities according to specified instructions provided by chef.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Transitioned between breakfast and lunch service.
- Managed relationships and negotiating prices with vendors for ingredients and equipment.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Led shifts while preparing food items and executing requests based on required specifications.
- Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
- Inspected completed dishes for best-in-class plating, aroma and food quality.
- Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Inventory Specialist
CarMax
Wilmington , NC
2018.07 - 2020.06
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Performed data entry and completed proper paperwork.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Created timetables and production commitments using data from sales forecasts.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Completed physical inventory counts each month.
- Increased traceability of cargo through documentation and use of remote tracking systems.
- Coordinated, collected and maintained vendor and organizational records.
- Managed inventory team to achieve optimal productivity and inventory control.
- Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Retail Sales Associate
Forever 21
Wilmington , NC
2016.08 - 2018.07
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
Service Manager
Chipotle Mexican Grill
Wilmington , NC
2015.06 - 2018.01
- Set and administered department budgets for expenditures, materials and labor.
- Developed written plans and obtained customer consent to proceed.
- Oversaw team of service professionals focused on Traing and developing.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Maintained project quality with a hands-on management style.
- Negotiated and finalized contracts with new and existing customers.
- Maximized category turnover through proactive management strategies.
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Monitored the market to capitalize on the latest trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Delivered customized and effective solutions to clients that met unique demands.
- Hired and trained most of the staff.
Sales Associate
Choices Design Copy
Wilmington , NC
2014.06 - 2017.06
- Accepted and processed returns.
- Helped customers with questions, problems and complaints in person and via telephone.
- Prepared sales slips and sales contracts.
- Prepared merchandise for sales floor.
- Answered questions regarding the store and its merchandise.
- Trained and served as a peer coach for new sales associates.
- Verified that all customers received receipts for purchases.
- Demonstrated use and care of merchandise.
- Developed positive customer relationships through friendly greetings and excellent service.
- Directed individuals to merchandise locations.
- Provided repeat customers with exceptional care and attention.
- Prioritized and accomplished wide range of tasks each shift.
- Greeted customers and ascertained customers' needs.
- Stocked shelves and supplies and organized displays.
- Kept work areas clean and neat at all times.
- Prepared outgoing shipments.
- Worked collaboratively in team environment.
- Organized racks and shelves to maintain the visual appeal of the store.
Education
High School Diploma -
New Hanover High School
Wilmington, NC2016
Skills
- High energy
- Excellent people skills
- Customer service focus
- Product Knowledge
- Knowledge
- Team player
- Customer service
- Multi task
- Customer Contact
- Budgeting
- Food Preparing, Plating and Presentation
- Food Safety Standards
- Kitchen Equipment Management
Timeline
Line Cook
Il Forno Pizzeria
2020.11 - Current
Inventory Specialist
CarMax
2018.07 - 2020.06
Retail Sales Associate
Forever 21
2016.08 - 2018.07
Service Manager
Chipotle Mexican Grill
2015.06 - 2018.01
Sales Associate
Choices Design Copy
2014.06 - 2017.06
High School Diploma -
New Hanover High School
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