Jamaine Thomas
Rochester,NY
Summary
Secure a rewarding and challenging career that will allow skills and experience cultivated from various roles, to aid in the growth and success of the organization.
Overview
7
7
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
2022.03 - 2023.09
- Successfully maintained a 20,000-hour work schedule across numerous regions of Western New York
- Successfully developed and implemented dynamic scheduling tactics, payroll solutions and disciplinary matrix
- Consistently met and exceeded monthly leadership metrics reducing NBOT within my first 3 months from over 6% to under 2%.
Supervisor
Charter communications
2017.05 - 2022.01
- Responsible for coaching agents, payroll, and developing agents into future leaders and indispensable company assets
- Successfully developed and implemented new growth focused coaching strategies and programs, which led to significant call center success
- Consistently met and exceed monthly leadership metrics, along with instrumental in changing call center work production culture.
Loss Prevention Manager
Family Dollar
2016.05 - 2017.05
- Successfully developed and implemented new merchandise theft prevention procedures
- Reviewed and logged daily shrink report, sales log, and cashier close out reports, and security monitoring/safety systems daily inspection and testing
- Conducted daily personnel checks, issued corrective actions, and over superintended all deliveries to store.
Education
Terrorism first Responder Certification -
A++/C++ training and Certification -
High School Diploma/ged - General Studies
Job corp higher learning acadamey
01.2006
Skills
- Proven expert ability to effectively communicate and gain agreement with various perspectives
- Accomplished leadership abilities able to make results happen in timely manner
- Extensive multi-tasking and time management training
- Emotional intelligence training
- Proficient typing skills up to 60 WPM
- Exposure to and skilled at operating various office operating systems
References
References available upon request
Timeline
Operations Manager
Allied Universal Security Services
2022.03 - 2023.09
Supervisor
Charter communications
2017.05 - 2022.01
Loss Prevention Manager
Family Dollar
2016.05 - 2017.05
Terrorism first Responder Certification -
A++/C++ training and Certification -
High School Diploma/ged - General Studies
Job corp higher learning acadamey