Jamaine Young
City Of Saint Peters,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Site Manager
Zips
09.2023 - Current
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Increased customer satisfaction from 2.6 to 4.5 stars on Google.
- Achieved customer satisfaction by providing high-quality professional service.
Front End Supervisor
Lowe's Home Improvement
09.2022 - 08.2023
- Ensures store team executes tasks and daily activities in accordance with store plan.
- Follows Standard Operating Procedures (SOP) for all daily store functions including daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance.
- Provides coaching and training to employees.
- Monitor customer flow and traffic patterns throughout store, manage right number of open lanes and run registers as necessary to reduce customer wait time.
- Ensures all SOP for transactions and interactions at front of store are followed.
- Monitored cash drawers in 23 registers checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Utilized store analytics to identify areas of improvement in customer experiences.
Assistant Store Manager
Footlocker
06.2018 - 03.2019
- Promoted professional growth and facilitated talent development of each 15 employees to drive high performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Assistant Store Manager
Walmart
08.2015 - 05.2018
- Provided weekly work schedules for over 75 employees to accommodate business demands and vacation requests.
- Trained and managed associates in customer service and sales techniques.
- Maintained exceptionally clean, customer-friendly and well-run facility.
- Find and hire new talent.
- Scanning exceptions report for theft or missing items.
- Report weekly numbers to Regional manager such as service desk numbers, shrink, labor hours.
- Hold daily meetings for goals , timeline expectations , such as credit card sign up.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Dick Weber
01.2010 - 08.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff of 15 employees to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Casino Supervisor
Harrah's Casino
06.2004 - 07.2009
- Operated and controlled 3 restaurants 1 prep kitchen and 1 bakery for while casino.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma - General
Hazelwood East High School
St. Louis, MO05.2004
Skills
- Strategic planning
- Budgeting
- Staff Management
- Operations management
- Cost reduction strategies
- Natural leader
Certification
Safe Serve
Fork Lift Certified
Bussines Acumen
Timeline
Site Manager
Zips
09.2023 - Current
Front End Supervisor
Lowe's Home Improvement
09.2022 - 08.2023
Assistant Store Manager
Footlocker
06.2018 - 03.2019
Assistant Store Manager
Walmart
08.2015 - 05.2018
Assistant Store Manager
Dick Weber
01.2010 - 08.2014
Casino Supervisor
Harrah's Casino
06.2004 - 07.2009
High School Diploma - General
Hazelwood East High School
Safe Serve
Fork Lift Certified
Bussines Acumen
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