Jamaiyah Lea
Greensboro,NC
Summary
Reliable professional with a background in emergency medical care and customer-focused leadership. Strong in team communication, task delegation, and conflict resolution. Committed to safety, quality care, and steady support for patients, customers, and coworkers.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Advanced Emergency Medical Technician
Guilford County EMS
Greensboro, NC
10.2024 - Current
- Communicated effectively with patients to provide emotional support and reassurance during crisis situations.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Administered advanced life support treatments under Guilford County EMS protocols.
Team Leader
Chick-fil-A
Greensboro, NC
08.2019 - 09.2024
- Supported team members during front counter and drive-thru operations at Chick-fil-A.
- Trained new hires on guest service expectations and food safety procedures at Chick-fil-A.
- Resolved guest concerns with calm communication and service standards.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed cash handling and register procedures during busy service periods.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Associate of Science - Respiratory Therapy
Rockingham Community College
Wentworth, NC05-2028
High School Diploma -
Norther Guilford High School
Summerfield, NC06-2022
Skills
- Safety processes and procedures
- Problem-solving
- Deadline management
- Attention to detail
- Leadership
- Task delegation
- Team communication
- Verbal and written communication
- Conflict resolution
- Client service
- Relationship building
Certification
- CPR Certification
Languages
English
Full Professional
Timeline
Advanced Emergency Medical Technician
Guilford County EMS
10.2024 - Current
Team Leader
Chick-fil-A
08.2019 - 09.2024
Associate of Science - Respiratory Therapy
Rockingham Community College
High School Diploma -
Norther Guilford High School