I’m a certified lifeguard with strong communication skills, developed through my hands-on experience at Luxor Las Vegas/YMCA. I’ve consistently demonstrated my ability to enhance customer satisfaction by resolving issues efficiently and collaborating effectively with my team. I’m proud to have been recognized for my quick, appropriate responses in emergency situations, ensuring a safe and enjoyable environment for all guests. I take a proactive approach to assessing risks and implementing safety measures to protect both patrons and staff. Additionally, I have experience building strong customer relationships, using clear communication and attentive service to drive satisfaction and retention. I’ve also successfully applied persuasive communication techniques to boost sales while contributing to a positive and team-focused work environment.
• Certified in First Aid and CPR, providing effective support to individuals in distress.
• Ensured swimmer safety by actively monitoring the pool area, enforcing rules, and responding promptly to emergencies.
• Delivered excellent customer service by greeting guests, addressing concerns, and resolving issues efficiently.
• Maintained a clean and safe facility through regular cleaning, equipment inspections, and maintenance.
• Collaborated with management to improve lifeguarding procedures and accurately documented incidents requiring intervention.
• Maintained lobby, hallway, and auditorium cleanliness to ensure a pleasant movie-going experience.
• Provided excellent customer service by efficiently managing ticket sales and offering accurate showtime information.
• Adapted to various roles, including box office cashier, concession attendant, usher, and projectionist.
• Supported inventory management to maintain optimal stock levels and minimize waste.
• Fostered a positive work environment by promoting teamwork and open communication across departments.
• Ensured guest safety in and around the swimming pool through vigilant monitoring and rule enforcement.
• Provided exceptional customer service by addressing guest concerns and offering helpful guidance.
• Maintained proficiency in First Aid and CPR to deliver effective support in emergency situations.
• Taught swimming techniques, strength training, and proper stroke techniques to improve patrons’ skills.
• Promoted water safety by consistently reinforcing best practices and lifesaving measures during classes.