Jamal Aslam
Fort Worth,TX
Summary
Highly motivated and results-driven IT professional with a proven track record of success in delivering innovative technology solutions. Possessing 2 years of industry experience, having a strong understanding of information technology, software, and hardware. Effectively communicating technical concepts to both technical and non-technical stakeholders has been instrumental in my achievements. Expertise in technical support enables me to swiftly identify and resolve complex issues, while my passion for staying up-to-date with the latest technologies ensures that I consistently bring fresh ideas and solutions to the table.
Overview
9
9
years of professional experience
Work History
SW/App/Cloud Tech
Accenture (Contractor for BCForward)
01.2023 - Current
- Successfully managed multiple IT projects simultaneously, ensuring all were delivered on time and within budget
- Gained hands-on experience in troubleshooting and resolving network connectivity issues, contributing to the timely completion of projects.
- Utilized scripting to automate the installation of applications on laptops across the organization.
- Used ServiceNow to complete 20 daily tickets, and asset management for various users within Accenture
- Implemented daily procedures in the repair queue to boost productivity, and efficiency by 25%
- Maintain accurate documentation of IT systems, configurations, troubleshooting procedures, and user guides to facilitate knowledge sharing and training.
Passenger Service Agent
Swissport/Worldwide Flight Services/Hallmark
02.2017 - 12.2023
- Arrivals agent- answered phones, dealt with damaged and missing bag claims, customer service, updated monthly baggage reports, resolved any issues when it came to passenger inconvenience on arrival.
- Bag Room Agent- loading bags into cans, making sure bag count is right, problem solver for anything that goes wrong during check in, rushing bags.
- Check In Agent-Customer service, Checked in all passenger bags, dealt with any problems customers had, and made sure all travel documents were valid upon departure.
- Trained incoming employees on all above positions, working on multiple accounts.
Pharmacy Technician Trainee
Mid Cities Pharmacy
01.2016 - 05.2016
- Filled patient prescriptions based on drug and amount of drug needed
- Handled customer relations concerning drug compounds
- Calculated amount of drug dosage per patient prescription
- Updated weekly and monthly patient reports in excel
- Follow up with doctors in regards to patients drug dosage
Education
Bachelor of Science - Biology
The University of Texas At Arlington
Arlington, TX08.2020
Skills
- Microsoft 365 Administration
- Entra ID
- Scripting
- PowerShell
- Virtualization
- Active Directory
- ServiceNow
- PC Hardware & Software Installation
Timeline
SW/App/Cloud Tech
Accenture (Contractor for BCForward)
01.2023 - Current
Passenger Service Agent
Swissport/Worldwide Flight Services/Hallmark
02.2017 - 12.2023
Pharmacy Technician Trainee
Mid Cities Pharmacy
01.2016 - 05.2016
Bachelor of Science - Biology
The University of Texas At Arlington
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