Jamal Brown
Fort Lauderdale,FL
Summary
Results-driven Operations Manager skilled in managing daily operations, inventory control, and employee performance. Achieved operational excellence through effective team leadership, analytical insights, and process improvements. Focused on enhancing customer satisfaction while maintaining financial accountability and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rent-A-Center
08.2019 - Current
- Lead daily operations while supervising employees to ensure productivity, customer satisfaction, and operational excellence.
- Monitored operational metrics and implemented process improvements, enhancing efficiency and service quality.
- Coordinated workload priorities to meet company standards and fulfill customer commitments effectively.
- Maintained accurate inventory and customer account records for 600+ active accounts, supporting operational integrity.
- Perform inventory audits, cycle counts, and reconciliation to maintain inventory accuracy and reduce discrepancies.
- Collaborate with district leadership to improve operational performance and achieve business objectives.
Warehouse Selector
Nigel R. Khan Bookstore
12.2018 - 08.2019
- Stacked and secured finished pallets into trucks for delivery to maintain shipment integrity.
- Inspected items for damage and verified counts against packing lists to ensure accuracy.
- Unloaded incoming freight and boxes from delivery trailers to facilitate inventory processing.
Education
Bachelor of Science - Food and Resource Economics
University of Florida
Gainesville, FLSkills
- Operations Management
- Inventory Management
- Inventory Control
- Inventory Reconciliation
- Inventory Audits
- Operational Analysis
- Operational analysis
- Process improvement
- KPI & Performance Metrics
- Workforce Scheduling
- Shipping and Receiving
- Microsoft Excel
- Customer account management
- Sales reporting
- Time Management
Timeline
Assistant Manager
Rent-A-Center
08.2019 - Current
Warehouse Selector
Nigel R. Khan Bookstore
12.2018 - 08.2019
Bachelor of Science - Food and Resource Economics
University of Florida