Jamal Davis
Cincinnati
Summary
Resourceful Customer Support Supervisor known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, team leadership, and customer relationship management. Excel using empathy, communication, and problem-solving to enhance customer experience and team performance.
Overview
22
22
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Customer Support Supervisor
Delta Air Lines, Inc
Cincinnati
05.2011 - Current
- Supervised customer support team to ensure service excellence.
- Managed daily operations and workflows of customer inquiries.
- Trained staff on company policies and customer service techniques.
- Collaborated with departments to enhance customer experience processes.
- Implemented strategies to improve response times for support requests.
- Collaborated with other departments to ensure excellent levels of customer satisfaction.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Lowes Home Improvment
Cincinnati
10.2009 - 05.2011
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Collaborated with team members to ensure efficient store operations and customer satisfaction.
- Maintained knowledge of store promotions and product features to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Shift Leader
Circuit City Stores
Cincinnati
08.2007 - 03.2009
- Supervised team operations during high-traffic retail hours.
- Trained staff on customer service best practices and product knowledge.
- Managed inventory levels and ensured accurate stock replenishment.
- Resolved customer inquiries and complaints with effective communication skills.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Cashier Team Lead
CompUSA
Cincinnati
11.2005 - 04.2007
- Led cashier team in daily operations and customer service excellence.
- Trained new cashiers on register procedures and store policies.
- Managed cash handling processes to ensure accuracy and efficiency.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided feedback to management on team performance and operational improvements.
- Developed strong working relationships with team members to foster collaboration.
Cook Shift Leader
Kings Island Amusement Park
Cincinnati
05.2004 - 03.2005
- Prepared and cooked menu items following standard recipes.
- Ensured food safety and sanitation standards were consistently met.
- Assisted with inventory management and food supply ordering.
- Communicated effectively with team to ensure smooth operations.
- Maintained cleanliness and organization in food prep areas.
- Trained new cooks on proper food handling techniques.
- Organized the work area for efficient functioning during shifts.
Education
Hughes Stem
Cincinnati, OHSome College (No Degree) - Communication
University of Cincinnati
Cincinnati, OHSkills
- Customer service
- Problem solving
- Adaptability to change
- Effective communication
- Time management
- Team leadership
- Cross-functional collaboration
Certification
- CPR
Affiliations
- Coaching - Football In The Inner City
- Mentorship Program - Cincinnati Unity Lions
Timeline
Customer Support Supervisor
Delta Air Lines, Inc
05.2011 - Current
Customer Service Representative
Lowes Home Improvment
10.2009 - 05.2011
Shift Leader
Circuit City Stores
08.2007 - 03.2009
Cashier Team Lead
CompUSA
11.2005 - 04.2007
Cook Shift Leader
Kings Island Amusement Park
05.2004 - 03.2005
Hughes Stem
Some College (No Degree) - Communication
University of Cincinnati