Jamal Davis Sr.
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record at Alorica for enhancing customer satisfaction through exceptional service and problem resolution. Skilled in operating forklifts safely and efficiently, with a strong ability to learn quickly and collaborate effectively with teams. Demonstrated success in improving processes and maintaining high safety standards in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Runner
Olive Garden
07.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.wq
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Package Handler
UPS
10.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
Forklift Operator
Surge Staffing
09.2022 - 03.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Unloader
TMD Staffing
02.2022 - 01.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
Laborer
Personal Staffing
01.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Cook
Sundownerskeylargo
03.2017 - 02.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
Alorica
03.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Mavericks Sr. High
Homestead05.2017
Skills
- Quick learner
- Team collaboration
- Forklift operator certification
- Willingness to learn
- Efficient work pace
- Warehouse safety
- Teamwork and collaboration
- Cooking
- Problem resolution
Certification
- Food Handler Certification - American National Standards Institute (ANSI).
- Fire Extinguisher Training – Occupational Safety and Health Administration (OSHA) or Equivalent Providers.
- Forklift Operator Certification – Occupational Safety and Health Administration (OSHA).
- ServSafe Alcohol - National Restaurant Association.
- Workplace Harassment Prevention Certificate – U.S. Equal Employment Opportunity Commission or Similar Organizations.
- Forklift Certification
Timeline
Package Handler
UPS
10.2024 - 01.2025
Food Runner
Olive Garden
07.2024 - Current
Forklift Operator
Surge Staffing
09.2022 - 03.2024
Unloader
TMD Staffing
02.2022 - 01.2024
Laborer
Personal Staffing
01.2022 - 10.2022
Cook
Sundownerskeylargo
03.2017 - 02.2020
Customer Service Representative
Alorica
03.2016 - 02.2017
High School Diploma -
Mavericks Sr. High
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